In today’s world, almost everything we do is through an App or online. With this convenience also comes the headache and difficulty of managing multiple login credentials and learning each, unique system to which we have access. While Oakworth Online and the Oakworth App are both user-friendly systems that allow clients to easily perform a wide range of functions, issues such as “Lock-Outs” and arranging the system to your personal preference do occur.
Oakworth Capital is happy to address any questions about our system in person, over the phone and through direct messaging. As another option, we have added short, but thorough videos to assist clients with some of the questions that we receive.
Using "Forgot Passcode" Link When Locked Out of Oakworth Online
For security purposes, the system will lock a User out of online banking after 3 failed passcode attempts. Outside of regular business hours, you can use the Forgot Passcode link to request a temporary passcode and subsequently establish a new permanent passcode without the need to call. The video above demonstrates how to use this efficient option.
Recommended Settings for Oakworth Online
The technology of today can be a confusing landscape. The video above highlights our Recommended Settings for the most popular internet browsers & operating systems. Take advantage of these hints & tips, designed to ensure that your device is operating at peak performance when navigating the Oakworth Online platform.
Adding an Account to Oakworth Online
Have you recently opened a new Oakworth account and need to link it to your Oakworth Online profile? We created the video above to walk you through the simple three step process.
Oakworth Online Enrollment Overview
Establishing a profile in Oakworth’s Online platform is a no hassle, user friendly process. Refer to the video above for a step by step overview of how to Enroll.
Our Solutions Group is always available for direct support at (205) 263-4700.