The following comments were submitted by our clients when asked to provide feedback on their experience. Initially clients were asked this question: On a scale of 1-10, how likely are you to refer a friend or colleague to Oakworth Capital Bank?
In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Average rating: 9.8 out of 10 based on 2471 total ratings
What do you like about our products and services?
Kate Merriweather and Oakworth bank are fantastic!
What do you like about our products and services?
Great customer service.
What do you like about our products and services?
I like personal interest in helping me keep my finances up to date and easy to access.
What do you like about our products and services?
Very easy to get in touch with and attends to any need in an instant
What do you like about our products and services?
The service. Real people who you know and like doing business with.
What do you like about our products and services?
Personal an convenient
What do you like about our products and services?
Friendly, courteous and professional staff who know my name
What do you like about our products and services?
Absolutely wonderful personalized banking group.
What do you like about our products and services?
We always get a quick response to whatever we need from Oakworth. Everyone is very helpful when we call or go in person. Would recommend Oakworth to my friends and colleagues.
What do you like about our products and services?
Ease of doing business and fast response time
What do you like about our products and services?
Polite, efficient, and consistent.
What do you like about our products and services?
Capable, personalized, friendly
What do you like about our products and services?
The people
What do you like about our products and services?
Attentive and proactive to needs, and always timely.
What do you like about our products and services?
Great service all around. Patrick and Glenn are very attentive to our needs on a strategic level and Kari / Kevin have an excellent response time for daily operations.
What do you like about our products and services?
Personalized service.
What do you like about our products and services?
The personalized relationship with everyone at Oakworth is outstanding. In this crazy world, we feel the people and the character they display lend us a feeling of confidence. We truly feel we have "friends" looking out for our best interest (no pun intended) at Oakworth. No other banking institutions even come close to the excellence offered at Oakworth.
What do you like about our products and services?
Everything
What do you like about our products and services?
Personal service!!!! Funds availability!!! Client focused 💯!!!!!
What do you like about our products and services?
High touch, personalized Customer service
What do you like about our products and services?
Personal Service
What do you like about our products and services?
The people!!!
What do you like about our products and services?
Wonderful people!
What do you like about our products and services?
Personal service.
What do you like about our products and services?
Outstanding service. Very knowledgeable, professional, and courteous team members.--- At all levels within the company.
What do you like about our products and services?
Mobile banking app is easy to use!
What do you like about our products and services?
Personal service
What do you like about our products and services?
Very responsive and use common sense
What do you like about our products and services?
I love everything about Oakworth Bank. The friendly & personable people make this bank special.
What do you like about our products and services?
Personalized service by qualified personnel.
What do you like about our products and services?
Great service!!
What do you like about our products and services?
Customer service is exceptional.
What do you like about our products and services?
Customer service
What do you like about our products and services?
Personal service.
What do you like about our products and services?
not paying ATM fees.
What do you like about our products and services?
Great people, great service!
What do you like about our products and services?
The people first. Services and flexibility make a big difference also.
What do you like about our products and services?
Outstanding service and easy-to-use technology!
What do you like about our products and services?
Approach, methodology and ease of doing business.
What do you like about our products and services?
I appreciate very much the attention that we receive when we are processing documents, seeking help on a financing need, or simply, when we require assistance as to more routine banking matters. It has been a pleasure working with your team. Jon and Carol Dunn
What do you like about our products and services?
Personnel are great!!! They are very knowledgeable and accomodating to us and our clients.
What do you like about our products and services?
Personalized service is great, At Oakworth the staff knows me ... I am not just a number, Kent Graeve
What do you like about our products and services?
I feel our concerns and opinions are heard.
What do you like about our products and services?
Personal attention / outstanding service
What do you like about our products and services?
Very Helpful account professionals. Very Friendly staff and advisors!
What do you like about our products and services?
Very responsive and total team effort.
What do you like about our products and services?
Personal service
What do you like about our products and services?
Online banking is easy to use and I love the ability to easily and quickly categorize transactions. Customer service is top-notch.
What do you like about our products and services?
On Line Banking Personal, friendly service Great people!
What do you like about our products and services?
1. Personal Attention 2. Excellent Service 3. Commitment to Quality 4. Integrity
What do you like about our products and services?
The ease of deposit and getting cash, by someone coming to the car. The quality of the staff. John Norris weekly comments and podcasts.
What do you like about our products and services?
Exceptional customer service
What do you like about our products and services?
The ease of communication and online services
What do you like about our products and services?
The personal relationship.
What do you like about our products and services?
Friendly, professional and efficient staff makes all the products work GREAT!
What do you like about our products and services?
The people at Oakworth make banking a pleasure!
What do you like about our products and services?
Pretty much everything. Company culture, ease of doing business and the professionalism throughout the company.
What do you like about our products and services?
Your people make the difference!
What do you like about our products and services?
Customer focused, attention to detail, proactive in their approach with a wide variety of services for a range of individual needs.
What do you like about our products and services?
Customer service
What do you like about our products and services?
The people!
What do you like about our products and services?
Very responsive and easy to work with.
What do you like about our products and services?
Your people are what makes your bank so amazing. I can actually speak to a person. Who helps me immediately. I love this bank!
What do you like about our products and services?
The direct service from Alice Womack and Monica Burrage is amazing. They are responsive, proactive and always helpful. I have already recommended Oakworth to several friends because of them. The online banking is critical for me and the app is useful. It took a bit to get everything set up, but once all the accounts were linked properly it is easy to use.
What do you like about our products and services?
Great customer service, easy to work with loan dept!
What do you like about our products and services?
Personal relationships and solutions-based service
What do you like about our products and services?
Service is second to none. Associates always are professional with a sense of urgency to please.
What do you like about our products and services?
personal fast reliable service
What do you like about our products and services?
Wade Gordon was wonderful.
What do you like about our products and services?
All of the people are nice and easy to work with.
What do you like about our products and services?
Fantastic service and easy electronic access to accounts.
What do you like about our products and services?
This is a best-in-class business. We have now dealt with many different Oakworth people across a variety of disciplines and, to a person, they have been expert, thoroughgoing and pleasant to be with.
What do you like about our products and services?
Everything!!! My private banker, Alice Womack is absolutely outstanding at her position.
What do you like about our products and services?
Oakworth Capital Bank has been a Godsend. I was introduced to Oakworth following a divorce of 27 years of marriage. I was so worried about handling my finances. I met with several other financial/investment institutions, but never felt comfortable with their control of my money. I immediately knew that Oakworth was where I needed to be. Every employee is very friendly, knowledgeable and helpful! I love the one on one customized service. It’s like one-stop shopping: banking, investing and estate planning. I’m kept informed and offered recommendations. I’m so thankful to be a client of Oakworth Capital Bank.
What do you like about our products and services?
Personalized service and nice people.
What do you like about our products and services?
Very attentive to what our financial concerns were. Very responsive and timely. Very professional.
What do you like about our products and services?
Friendly and professional service.
What do you like about our products and services?
I like the personal service and attention to detail
What do you like about our products and services?
Your people hands down are your greatest asset.
What do you like about our products and services?
Michael Boon!
What do you like about our products and services?
Very personalized service
What do you like about our products and services?
personal service and quick response
How did we disappoint you and what can we do to make things right?
Debit card did not work at ATM in Fort Worth Texas. I need to be able to get cash whereever I am. I do like the closeness of the branch to my house and the people who work there.
What do you like about our products and services?
Great people in home office branch!
What do you like about our products and services?
Friendly and personal service, happy personel, always helpful regardless of how small or large the problem…. I could go on all day😃
What do you like about our products and services?
Oakworth understands the needs of our business and never fails to execute when, and how, I need things done.
What do you like about our products and services?
Your team and the front and Kate Meriwether have been nothing but spectacular in their support to my wife and I!! Greg and Melissa Werner
What do you like about our products and services?
Amazing customer service!!
What do you like about our products and services?
Personal service
What do you like about our products and services?
Personable and accessible, while also being technologically advanced. Great products and service.
What do you like about our products and services?
My banker is great- Wade Gordon!!
What do you like about our products and services?
I was sought out by two females from Oakworth, which is important to me, and they asked me about my personal banking and wealth management plans. I’ve also met people from Oakworth at Momentum or other United Way boards, and I’ve never met a person I didn’t genuinely like. And Oakworth is involved in the community. The people are what I like and why my husband listened to me when I said I wanted to start banking at Oakworth.
What do you like about our products and services?
Personal service. The account managers are actively watching my accounts and calling me proactively for issues. Very easy to deal with.
What do you like about our products and services?
great
What do you like about our products and services?
Personal service
What do you like about our products and services?
personal service
What do you like about our products and services?
The personal touch and knowledge that the personnel know me.
What do you like about our products and services?
The personalized service
What do you like about our products and services?
Kate Merriweather and her team are amazing. Very supportive and responsive.
What do you like about our products and services?
Amazing service!
What do you like about our products and services?
The people who work there and take care of their customers!
What do you like about our products and services?
Personal care
What do you like about our products and services?
The people
What do you like about our products and services?
You get a very personal touch
What do you like about our products and services?
Great personal service!
What do you like about our products and services?
Extremely responsive and super easy to work with. In this day and age of banking apps and online transactions, the folks at Oakworth make it such that you want to have a relationship with them. They're great and I'm very grateful for their support as I begin my new business.
What do you like about our products and services?
“Enjoy Every Sandwich” Warren Zevon 2002
What do you like about our products and services?
Great personal service
What do you like about our products and services?
I work with Oakworth personally and professionally and they provide the best service of any bank I have ever worked with.
What do you like about our products and services?
Patrick Ladd is excellent at communicating and delivering.
What do you like about our products and services?
Very professional and have a great organization.
What do you like about our products and services?
Personal service, good technology, no ATM charge.
What do you like about our products and services?
Individualized support.
What do you like about our products and services?
Personal service
What do you like about our products and services?
I would love to have an app for emoney.
What do you like about our products and services?
The one on one personal service. Kim Pratt is so awesome and always is ready to assist me. Very kind and a joy to do business with.
What do you like about our products and services?
Making mobile deposits!!!
What do you like about our products and services?
So easy to navigate! Love the mobile Che k deposits!
What do you like about our products and services?
The service of the people behind the products
What do you like about our products and services?
Customer centered and service focused. You’ve created a completely loyal customer. I encourage all friends in your target market to band at Oakworth.
What do you like about our products and services?
Grant Morgan does an excellent job with my accounts
What do you like about our products and services?
Prompt responsive friendly personal and ighly professional. You can’t do better.
What do you like about our products and services?
Service is outstanding and they have quality people!
What do you like about our products and services?
everything. personal banking service, fast response time, ease of use.
What do you like about our products and services?
I am already familiar.
What do you like about our products and services?
You keep my son-in-law employed................
What do you like about our products and services?
Excellent service delivered by professional and competent folks who care about me.
What do you like about our products and services?
Personable attentive service. Easy to deal with.
What do you like about our products and services?
Love oakworth! So glad they gave me my loan.
What do you like about our products and services?
The bank's attention to personal interaction is especially important to me; I am not very well versed in technology and the ability to get paper statements and help from personnel is particularly valuable.
What do you like about our products and services?
Bank associates
What do you like about our products and services?
Jennifer Wilson is very helpful
What do you like about our products and services?
The People!
What do you like about our products and services?
We love the personal feel!
What do you like about our products and services?
Great service and their people make all the difference!
What do you like about our products and services?
Good people and tech!
What do you like about our products and services?
The bank has brilliant minds that work to protect and increase the value of the investments of their clientele. Every employee that I have worked with has been helpful and friendly. I have been made to feel that I am important client and my business is important to them. I feel confident that my money is in the right place. With the online services and walk-in possibilities, Oakworth has made banking easy and my relationship with them has made my financial future less stressful.
What do you like about our products and services?
I am a new Oakworth client absolutely love it. Michael Mims and Mike Harris are incredible to work with!
What do you like about our products and services?
Friendly environment and eager to help
What do you like about our products and services?
Bank personnel are very responsive to customer needs
What do you like about our products and services?
Great people. Great Service!
What do you like about our products and services?
Everything
What do you like about our products and services?
You offer all the products of a large bank. Including Wealth Management but still provide personal service when needed
What do you like about our products and services?
Professional and courteous, and most of all, effective.
What do you like about our products and services?
My company and my family enjoy the hands on service. It has been far better than any bank we have used in the past.
What do you like about our products and services?
Oakworth Capital provides fantastic customer service! Their team is always friendly and happy to help us with our needs.
What do you like about our products and services?
in a word-Friendly!
What do you like about our products and services?
Outstanding people delivering a phenomenal customer experience.
What do you like about our products and services?
Everyone is helpful. When you call you get a person
What do you like about our products and services?
one on one service, quick access and responsiveness.
What do you like about our products and services?
Very personable and friendly from day 1
What do you like about our products and services?
Polite and helpful service.
What do you like about our products and services?
Smart, sophisticated products. Personalized solutions delivered with a true customer service attitude.
What do you like about our products and services?
The service.
What do you like about our products and services?
Attention to detail and availability with the personal touch. Best banking experience we’ve had.
What do you like about our products and services?
Oakworth provides true personalized service without the sense that I'm being sold something every time I turn around. Great people. Doing great things. What a bank should be.
What do you like about our products and services?
Personable service. Thoughtful money management. Easy access both electronically and personally. Great support, individualized to the client.
What do you like about our products and services?
I appreciate the service I get personally
What do you like about our products and services?
Customer service
What do you like about our products and services?
The transition to Oakworth has been great so far. We could not have asked for a better team. Alice and Monica have helped take care of any issues that we have had while making this transition from our previous bank. The best part of all this is that everything works. The app is great. Easy mobile deposits. No surprises. No hidden fees. We look forward to banking with Oakworth for years to come.
What could we do to improve?
NOthing all good
What do you like about our products and services?
The personal customer service.
What do you like about our products and services?
Consistency
What do you like about our products and services?
Personal touch
What do you like about our products and services?
Personal service, no hold times
What do you like about our products and services?
Online and app banking
What do you like about our products and services?
personal attention
What do you like about our products and services?
People, investment philosophy and approach.
What do you like about our products and services?
Personal touch. Staff really seems to enjoy their jobs, and are professional while being friendly.
What do you like about our products and services?
Michael Mims is the best.
What do you like about our products and services?
I am Oakworth's Biggest Fan
What do you like about our products and services?
VERY helpful! Extremely device oriented and accommodating. I feel like they work hard to create an atmosphere of trust and personalized service. I feel highly valued and well taken care of!
What do you like about our products and services?
We love banking with Oakworth. Everyone is extremely responsive and helpful, and we enjoy feeling like we are getting personalized attention. Monica Burrage offering to bring money out to my car so I didn’t have to bring three small children into the bank lobby during a pandemic was over and above what we ever could have expected, and our HELOC loan from Oakworth for our new home was one the easiest parts of buying our new house (especially when everything else with the move wasn’t easy). Monica and Alice Womack were invaluable throughout the entire process. Moving from Wells Fargo to Oakworth has been one of the best decisions we have made.
What do you like about our products and services?
The people I deal with are incredible. So professional and nice.
What do you like about our products and services?
Very personalized service coupled with best in class expertise.
What do you like about our products and services?
always good to work with
What do you like about our products and services?
Personal service
What do you like about our products and services?
EVERYTHING! Great People providing Great Service! What more can you ask for???!!!
What do you like about our products and services?
Quick personal action on any banking request- that service means a lot. Also, technology is very good On the wealth management side returns are good and management is sound. I would like to see more diversity in investment options. There seem to be many things changing in the investment choices today. We should take more advantage of that.
What do you like about our products and services?
The customer service is 2nd to none.
What do you like about our products and services?
You listen and will not rest until a problem is fixed or a solution is found.
What do you like about our products and services?
Personal service. Very rapid response to my requests and needs.
What do you like about our products and services?
Personal attention when needed and easy digital access for day to day activities. Available expertise when needed.
What do you like about our products and services?
Personal attention from everyone
What do you like about our products and services?
Kim Pratt! Always available to help! Especially for me, not so technically savvy! So patient!
What do you like about our products and services?
Honesty. Products and services are kinda commodities in my mind. An honest banker however is not. I feel like I get the best offer every time I work with my banker and that level of honesty makes me a very faithful customer.
What do you like about our products and services?
the people
What do you like about our products and services?
I like everything about Oakworth. From customer service, to my personal banker Edward Elliott, to my wealth management guys, Luke Fargason & Adam Kirklin. I could not ask for more for a TOTAL banking experience. Also, the App is fantastic!
What do you like about our products and services?
Oakworth provides a level of service that is unmatched. I know that if I ever have a need it will be quickly and professionally handled.
What do you like about our products and services?
One word to describe Oakworth: Flawless. They provide excellent, immediate, and personal response (if needed) in ALL areas from digital technical services to in person understanding and accommodation of complicated banking transactions. My job requires executing bank transactions on behalf of clients at the banks of their choice, thus I have experienced interaction with no less than 7 different banks in person, online, and via mobile app. Oakworth far surpasses all other banks in areas of ease of personal banking - with a real live person - easy to reach on the phone and not having to navigate an automated recorded message maze. Oakworth's online platform is easiest to use, and their mobile platform is the absolute best. Oakworth is constantly forward thinking and continually improving their digital transaction capabilities without compromise user friendly (easy to navigate), reliability, and security. As a person who spends many hours online with many banks, a bonus is Oakworths mobile and internet graphics are top notch in being most visually appealing. For any new client, I always recommend Oakworth and I encourage moving existing accounts to Oakworth if client is willing. Frankly I cannot think of 1 complaint I have against Oakworth Bank. And this is comparing to their similar sized competition as well as those super large international brand banks that are so corporate that clients are lost in service.
What do you like about our products and services?
The absolute best customer service.
What do you like about our products and services?
Customer service
What do you like about our products and services?
Service level is unmatched in the industry. Very personal touch. Products are tailored to our needs, banking and investing doesnt get any mopre professional than this. High quality team, high quality talent.
What do you like about our products and services?
Personal aspect
What do you like about our products and services?
Reliability and availability
What do you like about our products and services?
Jim Williams, Kim Pratt and Monica
What do you like about our products and services?
I am an associate and currently only have an employee checking account. But the people are friendly, curious, kind, cheerful, and always willing to go above and beyond.
What do you like about our products and services?
Current with technology and very personable staff and leadership.
What do you like about our products and services?
Good
What do you like about our products and services?
The people, knowledgeable, quick to help, Happy, !
What do you like about our products and services?
I believe the Oakworth team and their commitment to customer service makes all the difference.
What do you like about our products and services?
OC is responsive , professional and easy to deal with,
What do you like about our products and services?
Great customer service!
How did we disappoint you and what can we do to make things right?
Too many emails
What do you like about our products and services?
The best relationship building bank I have encountered in 20 years of commercial banking. That matters as much as anything else when it comes to a bank.
What do you like about our products and services?
Sam Harris
What do you like about our products and services?
Great people. Glenn and Kevin are really great.
What do you like about our products and services?
White glove customer service for business and consumer banking. Alice Womack is amazing.
What do you like about our products and services?
They made borrowing money as hassle free as possible
What do you like about our products and services?
The relationship banking Great advice on investing They know you Genuine interest in your account Quick responses
What do you like about our products and services?
Very friendly and helpful people that work there.
What do you like about our products and services?
Everything
What do you like about our products and services?
CONVENIENCE & SERVICE
What do you like about our products and services?
When I call, a person answers the phone. Within one transfer, I am speaking to an actual person who is empowered to solve my problem. That was rare when Oakworth began and it is even more rare today.
What do you like about our products and services?
Straightforward and easy to use
What do you like about our products and services?
I love the extremely professional, but personal service for all of my requests.
What do you like about our products and services?
Your people!
What do you like about our products and services?
Customer service
What do you like about our products and services?
Customer service and entire experience is unmatched