The following comments were submitted by our clients when asked to provide feedback on their experience. Initially clients were asked this question: On a scale of 1-10, how likely are you to refer a friend or colleague to Oakworth Capital Bank?
In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Average rating: 9.8 out of 10 based on 2084 total ratings
What do you like about our products and services?
The personal customer service.
What do you like about our products and services?
Consistency
What do you like about our products and services?
Personal touch
What do you like about our products and services?
Personal service, no hold times
What do you like about our products and services?
Online and app banking
What do you like about our products and services?
personal attention
What do you like about our products and services?
People, investment philosophy and approach.
What do you like about our products and services?
Personal touch. Staff really seems to enjoy their jobs, and are professional while being friendly.
What do you like about our products and services?
Michael Mims is the best.
What do you like about our products and services?
I am Oakworth's Biggest Fan
What do you like about our products and services?
VERY helpful! Extremely device oriented and accommodating. I feel like they work hard to create an atmosphere of trust and personalized service. I feel highly valued and well taken care of!
What do you like about our products and services?
We love banking with Oakworth. Everyone is extremely responsive and helpful, and we enjoy feeling like we are getting personalized attention. Monica Burrage offering to bring money out to my car so I didn’t have to bring three small children into the bank lobby during a pandemic was over and above what we ever could have expected, and our HELOC loan from Oakworth for our new home was one the easiest parts of buying our new house (especially when everything else with the move wasn’t easy). Monica and Alice Womack were invaluable throughout the entire process. Moving from Wells Fargo to Oakworth has been one of the best decisions we have made.
What do you like about our products and services?
The people I deal with are incredible. So professional and nice.
What do you like about our products and services?
Very personalized service coupled with best in class expertise.
What do you like about our products and services?
always good to work with
What do you like about our products and services?
Personal service
What do you like about our products and services?
EVERYTHING! Great People providing Great Service! What more can you ask for???!!!
What do you like about our products and services?
Quick personal action on any banking request- that service means a lot. Also, technology is very good On the wealth management side returns are good and management is sound. I would like to see more diversity in investment options. There seem to be many things changing in the investment choices today. We should take more advantage of that.
What do you like about our products and services?
The customer service is 2nd to none.
What do you like about our products and services?
You listen and will not rest until a problem is fixed or a solution is found.
What do you like about our products and services?
Personal service. Very rapid response to my requests and needs.
What do you like about our products and services?
Personal attention when needed and easy digital access for day to day activities. Available expertise when needed.
What do you like about our products and services?
Personal attention from everyone
What do you like about our products and services?
Kim Pratt! Always available to help! Especially for me, not so technically savvy! So patient!
What do you like about our products and services?
Honesty. Products and services are kinda commodities in my mind. An honest banker however is not. I feel like I get the best offer every time I work with my banker and that level of honesty makes me a very faithful customer.
What do you like about our products and services?
the people
What do you like about our products and services?
I like everything about Oakworth. From customer service, to my personal banker Edward Elliott, to my wealth management guys, Luke Fargason & Adam Kirklin. I could not ask for more for a TOTAL banking experience. Also, the App is fantastic!
What do you like about our products and services?
Oakworth provides a level of service that is unmatched. I know that if I ever have a need it will be quickly and professionally handled.
What do you like about our products and services?
One word to describe Oakworth: Flawless. They provide excellent, immediate, and personal response (if needed) in ALL areas from digital technical services to in person understanding and accommodation of complicated banking transactions. My job requires executing bank transactions on behalf of clients at the banks of their choice, thus I have experienced interaction with no less than 7 different banks in person, online, and via mobile app. Oakworth far surpasses all other banks in areas of ease of personal banking - with a real live person - easy to reach on the phone and not having to navigate an automated recorded message maze. Oakworth's online platform is easiest to use, and their mobile platform is the absolute best. Oakworth is constantly forward thinking and continually improving their digital transaction capabilities without compromise user friendly (easy to navigate), reliability, and security. As a person who spends many hours online with many banks, a bonus is Oakworths mobile and internet graphics are top notch in being most visually appealing. For any new client, I always recommend Oakworth and I encourage moving existing accounts to Oakworth if client is willing. Frankly I cannot think of 1 complaint I have against Oakworth Bank. And this is comparing to their similar sized competition as well as those super large international brand banks that are so corporate that clients are lost in service.
What do you like about our products and services?
The absolute best customer service.
What do you like about our products and services?
Customer service
What do you like about our products and services?
Service level is unmatched in the industry. Very personal touch. Products are tailored to our needs, banking and investing doesnt get any mopre professional than this. High quality team, high quality talent.
What do you like about our products and services?
Personal aspect
What do you like about our products and services?
Reliability and availability
What do you like about our products and services?
Jim Williams, Kim Pratt and Monica
What do you like about our products and services?
I am an associate and currently only have an employee checking account. But the people are friendly, curious, kind, cheerful, and always willing to go above and beyond.
What do you like about our products and services?
Current with technology and very personable staff and leadership.
What do you like about our products and services?
Good
What do you like about our products and services?
The people, knowledgeable, quick to help, Happy, !
What do you like about our products and services?
I believe the Oakworth team and their commitment to customer service makes all the difference.
What do you like about our products and services?
OC is responsive , professional and easy to deal with,
What do you like about our products and services?
Great customer service!
How did we disappoint you and what can we do to make things right?
Too many emails
What do you like about our products and services?
The best relationship building bank I have encountered in 20 years of commercial banking. That matters as much as anything else when it comes to a bank.
What do you like about our products and services?
Sam Harris
What do you like about our products and services?
Great people. Glenn and Kevin are really great.
What do you like about our products and services?
White glove customer service for business and consumer banking. Alice Womack is amazing.
What do you like about our products and services?
They made borrowing money as hassle free as possible
What do you like about our products and services?
The relationship banking Great advice on investing They know you Genuine interest in your account Quick responses
What do you like about our products and services?
Very friendly and helpful people that work there.
What do you like about our products and services?
Everything
What do you like about our products and services?
CONVENIENCE & SERVICE
What do you like about our products and services?
When I call, a person answers the phone. Within one transfer, I am speaking to an actual person who is empowered to solve my problem. That was rare when Oakworth began and it is even more rare today.
What do you like about our products and services?
Straightforward and easy to use
What do you like about our products and services?
I love the extremely professional, but personal service for all of my requests.
What do you like about our products and services?
Your people!
What do you like about our products and services?
Customer service
What do you like about our products and services?
Customer service and entire experience is unmatched
What do you like about our products and services?
Easy customer service by email or phone when needed. No red tape. I usually prefer online coordination, but in banking, it can just be frustrating!
What do you like about our products and services?
Friendly and personal service allowing us to expand our business. Our loan officer is always attentive to our requests.
What do you like about our products and services?
Personal service and attention
What do you like about our products and services?
Everything! Responsiveness, friendliness and agility.
What do you like about our products and services?
The personal and immediate attention.
What do you like about our products and services?
The personal attention.
What do you like about our products and services?
Quickness to respond
What do you like about our products and services?
Everyone goes the extra mile to help address any issues we have.
What do you like about our products and services?
responsiveness, innovative solutions.
What do you like about our products and services?
The customers service was very good, Jennifer help us and explain everything
What do you like about our products and services?
Great personal service. Good online access.
What do you like about our products and services?
Good service and invests in technology
What do you like about our products and services?
Personal touch
What do you like about our products and services?
Easy to use & excellent client service.
What do you like about our products and services?
Excellent service
What do you like about our products and services?
Friendly staff and wonderful service.
What do you like about our products and services?
Professional & Super Courteous + 100% Focus on Client Needs
What do you like about our products and services?
All of them . Very nice and friendly staff .
What do you like about our products and services?
Customer service is over the top with Kevin!
How did we disappoint you and what can we do to make things right?
Better technology
What do you like about our products and services?
The app is easy to use and I like and trust my banker.
What could we do to improve?
Oakworth does a great job of explaining there process and how they handle things. I would like to see a more hands on approach with handling of stocks bonds,etc. in terms of oakworth moving and investing money as opposed to client making those. Other than that all of their recommendations have been great thus far. Look forward to building a strong relationship with them for a long time!
What do you like about our products and services?
I can eat 50 eggs
What do you like about our products and services?
Both are excellent.
What do you like about our products and services?
I love the personalized service and ease of online banking. Very happy all the way around.
What do you like about our products and services?
Helpful people at all levels of your bank.
What do you like about our products and services?
Friendly personal service and very transparent approach to money management with good returns.
What do you like about our products and services?
Easy
What do you like about our products and services?
great customer service
What do you like about our products and services?
The incredible people!!
What do you like about our products and services?
Personal service!
What do you like about our products and services?
Y’all gucci
What do you like about our products and services?
A Grear team
What do you like about our products and services?
Thoughtful, personalized service with prompt follow-up and excellent information.
What do you like about our products and services?
The mobile app is very easy to use. All payments and transactions are processed quickly.
What do you like about our products and services?
Great customer service
What do you like about our products and services?
Oakworth comes to me.......I don't even need to visit a branch
What do you like about our products and services?
excellent customer service
What do you like about our products and services?
Great customer service, which is important to me. For business reasons, I have to have accounts with some other financial institutions as well. None of these other banks offer the kind of high-touch responsive customer service that Oakworth does.
What do you like about our products and services?
Excellent service
What do you like about our products and services?
Personal attention.
What do you like about our products and services?
Great people with great service.
What do you like about our products and services?
Very professional and personal customer service. If I have a problem it is so easy to phone my rep, Rebecca Collier. I know that she will solve whatever the issue is.
What do you like about our products and services?
Personal service and product knowledge Mr. Ladd has provided!
What do you like about our products and services?
Everyone I've met has been extremely helpful, attentive, and courteous. Financial reports are comprehensive, and well presented.
What do you like about our products and services?
Good technology, personal service, good people.
What do you like about our products and services?
Great service. Great folks.
What do you like about our products and services?
Everything .
What do you like about our products and services?
I love the personal aspect of Oakworth. No matter the problem - great or small - Oakworth helps you through it 100% of the way. They go above and beyond for customers and the staff are some of the nicest people who are gracious with their time no matter the client!
What do you like about our products and services?
Edward Elliott is a great product and knows how to service
How did we disappoint you and what can we do to make things right?
No follow up
What do you like about our products and services?
Personal and attentive service. Great people
What do you like about our products and services?
Personalized service, charitable giving, friendly employees!
What do you like about our products and services?
I am very pleased with my relationship with Oakworth Capital.
What do you like about our products and services?
The personal service you get from everyone.
What do you like about our products and services?
We have been very happy with Oakworth Bank so far. The bank had better CD rates than other banks we talked with. We are planning to deposit some more money with y'all in the future.
What do you like about our products and services?
Service is outstanding
What do you like about our products and services?
Your customer service is outstanding.
What do you like about our products and services?
Love universal ATM access. Love being able to call and talk to someone in person as if they are working at the family business down the street. I am a fan!
What do you like about our products and services?
Personal service is unequalled.
What do you like about our products and services?
The ease of doing business and the human touch
What do you like about our products and services?
Always great communication and service!
What do you like about our products and services?
All issues we have had were meet with immediate responses and very courteously. Keep up the great service.
What do you like about our products and services?
Kate and the team are the best.
What do you like about our products and services?
1. Very friendly personnel. 2. Responsive to questions and requests. 3. Easy to navigate website
What do you like about our products and services?
high texas ratio rating
What do you like about our products and services?
Oakworth takes a personal intterest in its clients; each interaction is handled with integrity, friendliness, and a genuine commitment to service.
What do you like about our products and services?
Friendly and solution oriented.
What do you like about our products and services?
Everyone has been a great help and so pleasant to talk with.
What do you like about our products and services?
People
What could we do to improve?
Have a simple step by step accounts program with a personal guide for your clientele. Most people with a good deal of $ and assets do not have the time nor patience to change banks. A compelling reason to change may occur but the hassle is a very unwelcome guest to their lives.
What do you like about our products and services?
Such excellent customer service!
What do you like about our products and services?
Exceptional customer service. Excellent care of people and all of the details.
What do you like about our products and services?
ALL members of the Oakworth team are very professional, friendly and responsive to our banking needs. It is so nice to actually talk to someone rather than talking to a machine , which is the case with the larger institutions. Great customer service.
What do you like about our products and services?
The customer service cannot be matched anywhere else. We are extremely happy we switched to Oakworth.
What do you like about our products and services?
They are very easy to use and the associate service is exceptional.
What do you like about our products and services?
Great products and services. Every thing I need.
What do you like about our products and services?
I really appreciate how friendly and helpful the entire team at Oakworth is. They treat my wife and I like family every time we visit the bank. I would recommend Oakworth to anyone.
What do you like about our products and services?
Very attentive and personalized customer service. I love having a name/number of someone who can help me!
What do you like about our products and services?
I love the amount of personal attention I get as an Oakworth customer. I always feel like a VIP at Oakworth.
What do you like about our products and services?
Customer Service Mobile deposits
What do you like about our products and services?
Customer service
What do you like about our products and services?
Incredible service.
What do you like about our products and services?
People are the key. Servants hearts
What do you like about our products and services?
quick, personal service. everyone makes it easy for me.
What do you like about our products and services?
Services are professional, courteous, timely, and helpful. Internet service is great!
What do you like about our products and services?
Great customer service and ease of use
What do you like about our products and services?
Kate and Trent are awesome!!
What do you like about our products and services?
Everyone is very helpful, pleasant, friendly, knowledgeable. It feels like concierge banking, though I am not wealthy. Just love it. Mary Payne Anderson
What do you like about our products and services?
Everything. The website is truly a full-service website, I can do anything on it that I need to. The people working in the bank itself are responsive, knowledgeable, friendly, and they make a point to know me.The bank is easily accessible to me, because it’s right down the road from where I work. I like that the statements include copies of the checks and deposits. I have nothing to complain about with this bank.
What do you like about our products and services?
High touch
What could we do to improve?
Annoyed by computer system that doesn’t recognize aol
What do you like about our products and services?
Personal service. Convenience. Ease of use. My banker Alice Womack. Everything! We could not be more pleased.
What do you like about our products and services?
Outstanding service by Michael Mims and the team!
What do you like about our products and services?
Very individualized and personal service. I feel like I am a known, valued customer. The investment side is wonderful. I like the weekly emails from John. I have a high level of confidence in the investment team at Oakworth.
What do you like about our products and services?
The customer service is excellent and accommodating even when we are all busy.
What do you like about our products and services?
Best customer service experience.
What do you like about our products and services?
Incredible customer service! Great people!
What do you like about our products and services?
Great people, Great Bank
What do you like about our products and services?
Personal service. Especially Kate Merriweather and Kim Pratt
What could we do to improve?
I have no suggestions at this time.
What do you like about our products and services?
Personal experience
What do you like about our products and services?
Personal attention from my banker
What do you like about our products and services?
Personal banking at it’s best! Great staff. Ease of banking. Security
What do you like about our products and services?
Lovely People and Professional and Caring services
What do you like about our products and services?
The people r so nice and interest rate was the best ever.
What do you like about our products and services?
Personalized care.
What do you like about our products and services?
Great service all around!
What do you like about our products and services?
Great service / easy process / even better people!
What do you like about our products and services?
Cheerful timely service.
What do you like about our products and services?
Easy to work with
What do you like about our products and services?
Kate Meriwether!! She is THE BEST “product” or service you can have !! She took care of everything for me in ONE DAY. BBVA had been working on it for two weeks and did not get it resolved
What do you like about our products and services?
easy, convenient and very personal in an otherwise impersonal world.
What do you like about our products and services?
GREAT customer service!
What do you like about our products and services?
Great people
What do you like about our products and services?
GREAT people and attention to detail
What could we do to improve?
Commercial real estate lending is too stringent. You don't lend on deals that every other bank in the area does and does so consistently. Specifically single tenant NNN projects w/ national, credit tenants.
What do you like about our products and services?
Excellent customer service with straightforward answers.
What do you like about our products and services?
You are always there to answer questions and give help when needed. Plus I really like and appreciate your personnel.
What do you like about our products and services?
Great customer service!
What do you like about our products and services?
Personalized service.
What do you like about our products and services?
personal service
What do you like about our products and services?
excellent customer service
What do you like about our products and services?
Prompt service, easily accessible bankers, website is easy to navigate.
What do you like about our products and services?
Reliability
What do you like about our products and services?
Friendly and responsive staff!
What do you like about our products and services?
Great service
What do you like about our products and services?
The staff
What do you like about our products and services?
Very responsive service and support.
What do you like about our products and services?
Matt Condra, our Oakworth Capital Banker, is very helpful!
What do you like about our products and services?
Expedited personal service. Everyone has been great.
What do you like about our products and services?
Service and personal touch.
What do you like about our products and services?
The people are really nice and are there to help
What do you like about our products and services?
Oakworth Capital is extremely convenient and service oriented.
What do you like about our products and services?
Customer service and the technology pieces make banking easy.
What do you like about our products and services?
Fast, efficient, top notch customer service!
What do you like about our products and services?
The people that I have worked with have been extremely responsive to our needs. We are not a huge business but a small nonprofit yet we were treated extremely well.
What do you like about our products and services?
Excellent personal service.
What do you like about our products and services?
The bank was very helpful in transitioning from Wells Fargo
What do you like about our products and services?
Everything!
What could we do to improve?
Go beyond the facade of we’re personal bankers and we watch out for you and in fact do it.
What do you like about our products and services?
Bill Pitts and Alice Womack are top-notch, as are the rest of the Oakworth staff whom we have met.
What do you like about our products and services?
Great customer service!
What do you like about our products and services?
Excellent responsiveness.
What do you like about our products and services?
Helpfulness, responsiveness, and friendliness of employees
What do you like about our products and services?
Excellent customer service!
What do you like about our products and services?
Documentation process is most expedient. Jeremy, Cindy and Lee’s knowledge of our day to day business makes their service level hard to beat.
What do you like about our products and services?
I haven’t actually used my new accounts yet, but the setup process was extremely easy and efficient. Rebecca Collier was a pleasure to work with, and I look forward to actually using my accounts very soon (still transitioning from old bank).
What do you like about our products and services?
Awesome responses by folks! They get things done.
What do you like about our products and services?
Personal service and prompt, professional response
What do you like about our products and services?
Alice
What do you like about our products and services?
Great service and customer products.
What do you like about our products and services?
Customer Service is the BEST!
What do you like about our products and services?
Your people and of course, how they handle my account. I’m very pleased, Thanks!
What do you like about our products and services?
Very helpful and personable
What do you like about our products and services?
It’s the PEOPLE! The products and services are great, but everyone has been wonderful to work with every time.
What do you like about our products and services?
Available, personalized and the people!
What do you like about our products and services?
Extremely helpful - great products too- and like how customer centric they are.
What do you like about our products and services?
Personal service!
What do you like about our products and services?
Great employees! Always friendly, informative and service oriented.
What do you like about our products and services?
The value the company has and shows everyday to our clients.
What do you like about our products and services?
Local market awareness and knowledge. Strong strategy and focus on excellence.
What do you like about our products and services?
Great personalized service!
What do you like about our products and services?
Overall service and online tools
What do you like about our products and services?
They are all client focused
What do you like about our products and services?
Excellent customer service!!
What do you like about our products and services?
Customer service.
What do you like about our products and services?
Thanks for ALL! I’m glad to be your customer.