The following comments were submitted by our clients when asked to provide feedback on their experience. Initially clients were asked this question: On a scale of 1-10, how likely are you to refer a friend or colleague to Oakworth Capital Bank?
In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Average rating: 9.8 out of 10 based on 1819 total ratings
What do you like about our products and services?
Personal service is unequalled.
What do you like about our products and services?
The ease of doing business and the human touch
What do you like about our products and services?
Always great communication and service!
What do you like about our products and services?
All issues we have had were meet with immediate responses and very courteously. Keep up the great service.
What do you like about our products and services?
Kate and the team are the best.
What do you like about our products and services?
1. Very friendly personnel. 2. Responsive to questions and requests. 3. Easy to navigate website
What do you like about our products and services?
high texas ratio rating
What do you like about our products and services?
Oakworth takes a personal intterest in its clients; each interaction is handled with integrity, friendliness, and a genuine commitment to service.
What do you like about our products and services?
Friendly and solution oriented.
What do you like about our products and services?
Everyone has been a great help and so pleasant to talk with.
What do you like about our products and services?
People
What could we do to improve?
Have a simple step by step accounts program with a personal guide for your clientele. Most people with a good deal of $ and assets do not have the time nor patience to change banks. A compelling reason to change may occur but the hassle is a very unwelcome guest to their lives.
What do you like about our products and services?
Such excellent customer service!
What do you like about our products and services?
Exceptional customer service. Excellent care of people and all of the details.
What do you like about our products and services?
ALL members of the Oakworth team are very professional, friendly and responsive to our banking needs. It is so nice to actually talk to someone rather than talking to a machine , which is the case with the larger institutions. Great customer service.
What do you like about our products and services?
The customer service cannot be matched anywhere else. We are extremely happy we switched to Oakworth.
What do you like about our products and services?
They are very easy to use and the associate service is exceptional.
What do you like about our products and services?
Great products and services. Every thing I need.
What do you like about our products and services?
I really appreciate how friendly and helpful the entire team at Oakworth is. They treat my wife and I like family every time we visit the bank. I would recommend Oakworth to anyone.
What do you like about our products and services?
Very attentive and personalized customer service. I love having a name/number of someone who can help me!
What do you like about our products and services?
I love the amount of personal attention I get as an Oakworth customer. I always feel like a VIP at Oakworth.
What do you like about our products and services?
Customer Service Mobile deposits
What do you like about our products and services?
Customer service
What do you like about our products and services?
Incredible service.
What do you like about our products and services?
People are the key. Servants hearts
What do you like about our products and services?
quick, personal service. everyone makes it easy for me.
What do you like about our products and services?
Services are professional, courteous, timely, and helpful. Internet service is great!
What do you like about our products and services?
Great customer service and ease of use
What do you like about our products and services?
Kate and Trent are awesome!!
What do you like about our products and services?
Everyone is very helpful, pleasant, friendly, knowledgeable. It feels like concierge banking, though I am not wealthy. Just love it. Mary Payne Anderson
What do you like about our products and services?
Everything. The website is truly a full-service website, I can do anything on it that I need to. The people working in the bank itself are responsive, knowledgeable, friendly, and they make a point to know me.The bank is easily accessible to me, because it’s right down the road from where I work. I like that the statements include copies of the checks and deposits. I have nothing to complain about with this bank.
What do you like about our products and services?
High touch
What could we do to improve?
Annoyed by computer system that doesn’t recognize aol
What do you like about our products and services?
Personal service. Convenience. Ease of use. My banker Alice Womack. Everything! We could not be more pleased.
What do you like about our products and services?
Outstanding service by Michael Mims and the team!
What do you like about our products and services?
Very individualized and personal service. I feel like I am a known, valued customer. The investment side is wonderful. I like the weekly emails from John. I have a high level of confidence in the investment team at Oakworth.
What do you like about our products and services?
The customer service is excellent and accommodating even when we are all busy.
What do you like about our products and services?
Best customer service experience.
What do you like about our products and services?
Incredible customer service! Great people!
What do you like about our products and services?
Great people, Great Bank
What do you like about our products and services?
Personal service. Especially Kate Merriweather and Kim Pratt
What could we do to improve?
I have no suggestions at this time.
What do you like about our products and services?
Personal experience
What do you like about our products and services?
Personal attention from my banker
What do you like about our products and services?
Personal banking at it’s best! Great staff. Ease of banking. Security
What do you like about our products and services?
Lovely People and Professional and Caring services
What do you like about our products and services?
The people r so nice and interest rate was the best ever.
What do you like about our products and services?
Personalized care.
What do you like about our products and services?
Great service all around!
What do you like about our products and services?
Great service / easy process / even better people!
What do you like about our products and services?
Cheerful timely service.
What do you like about our products and services?
Easy to work with
What do you like about our products and services?
Kate Meriwether!! She is THE BEST “product” or service you can have !! She took care of everything for me in ONE DAY. BBVA had been working on it for two weeks and did not get it resolved
What do you like about our products and services?
easy, convenient and very personal in an otherwise impersonal world.
What do you like about our products and services?
GREAT customer service!
What do you like about our products and services?
Great people
What do you like about our products and services?
GREAT people and attention to detail
What could we do to improve?
Commercial real estate lending is too stringent. You don't lend on deals that every other bank in the area does and does so consistently. Specifically single tenant NNN projects w/ national, credit tenants.
What do you like about our products and services?
Excellent customer service with straightforward answers.
What do you like about our products and services?
You are always there to answer questions and give help when needed. Plus I really like and appreciate your personnel.
What do you like about our products and services?
Great customer service!
What do you like about our products and services?
Personalized service.
What do you like about our products and services?
personal service
What do you like about our products and services?
excellent customer service
What do you like about our products and services?
Prompt service, easily accessible bankers, website is easy to navigate.
What do you like about our products and services?
Reliability
What do you like about our products and services?
Friendly and responsive staff!
What do you like about our products and services?
Great service
What do you like about our products and services?
The staff
What do you like about our products and services?
Very responsive service and support.
What do you like about our products and services?
Matt Condra, our Oakworth Capital Banker, is very helpful!
What do you like about our products and services?
Expedited personal service. Everyone has been great.
What do you like about our products and services?
Service and personal touch.
What do you like about our products and services?
The people are really nice and are there to help
What do you like about our products and services?
Oakworth Capital is extremely convenient and service oriented.
What do you like about our products and services?
Customer service and the technology pieces make banking easy.
What do you like about our products and services?
Fast, efficient, top notch customer service!
What do you like about our products and services?
The people that I have worked with have been extremely responsive to our needs. We are not a huge business but a small nonprofit yet we were treated extremely well.
What do you like about our products and services?
Excellent personal service.
What do you like about our products and services?
The bank was very helpful in transitioning from Wells Fargo
What do you like about our products and services?
Everything!
What could we do to improve?
Go beyond the facade of we’re personal bankers and we watch out for you and in fact do it.
What do you like about our products and services?
Bill Pitts and Alice Womack are top-notch, as are the rest of the Oakworth staff whom we have met.
What do you like about our products and services?
Great customer service!
What do you like about our products and services?
Excellent responsiveness.
What do you like about our products and services?
Helpfulness, responsiveness, and friendliness of employees
What do you like about our products and services?
Excellent customer service!
What do you like about our products and services?
Documentation process is most expedient. Jeremy, Cindy and Lee’s knowledge of our day to day business makes their service level hard to beat.
What do you like about our products and services?
I haven’t actually used my new accounts yet, but the setup process was extremely easy and efficient. Rebecca Collier was a pleasure to work with, and I look forward to actually using my accounts very soon (still transitioning from old bank).
What do you like about our products and services?
Awesome responses by folks! They get things done.
What do you like about our products and services?
Personal service and prompt, professional response
What do you like about our products and services?
Alice
What do you like about our products and services?
Great service and customer products.
What do you like about our products and services?
Customer Service is the BEST!
What do you like about our products and services?
Your people and of course, how they handle my account. I’m very pleased, Thanks!
What do you like about our products and services?
Very helpful and personable
What do you like about our products and services?
It’s the PEOPLE! The products and services are great, but everyone has been wonderful to work with every time.
What do you like about our products and services?
Available, personalized and the people!
What do you like about our products and services?
Extremely helpful - great products too- and like how customer centric they are.
What do you like about our products and services?
Personal service!
What do you like about our products and services?
Great employees! Always friendly, informative and service oriented.
What do you like about our products and services?
The value the company has and shows everyday to our clients.
What do you like about our products and services?
Local market awareness and knowledge. Strong strategy and focus on excellence.
What do you like about our products and services?
Great personalized service!
What do you like about our products and services?
Overall service and online tools
What do you like about our products and services?
They are all client focused
What do you like about our products and services?
Excellent customer service!!
What do you like about our products and services?
Customer service.
What do you like about our products and services?
Thanks for ALL! I’m glad to be your customer.
What do you like about our products and services?
Love the app and really LOVE the Spendable Balance feature, very helpful!
What do you like about our products and services?
I like the people that help when I go there to make a deposit or cash a check. They are always very helpful.
What do you like about our products and services?
Personal service
What do you like about our products and services?
High level of service; every one I have interacted with has a customer service mindset and want to solve your problems or answer your questions in the most efficient way possible.
What do you like about our products and services?
Customer service is great!
What do you like about our products and services?
I like the personal service! I like that I can use any ATM without a fee. People are friendly.
What do you like about our products and services?
Amazing customer service.
What do you like about our products and services?
Reese and the team have been phenomenal to work with. Straightforward answers, responsive, and personable. Really looking forward to closing our first loan together this April and doing some more deals!
What do you like about our products and services?
Personal service
What do you like about our products and services?
I was with my former bank for 14 years. We made the switch to Oakworth in October. This has been the best decision we have made in our personal or business finances. I love the ease of online, mobile and commercial technology. I love I can make notes on transactions and transfers. Making a mobile deposit is so easy. All of this is so helpful as a business owner and busy Mom. One of my favorite "game changer" services is the ability to use any ATM in the country. My family lives in multiple states and we love to travel, this has been amazing! Those things are all before the personal attention and "Real" banking relationship we have experience from Oakworth Capital employees. You can tell they love their clients, their job and their employer. Thank you Oakworth!
What do you like about our products and services?
Outstanding team
What do you like about our products and services?
The team at Oakworth Bank makes the task of opening an account so easy and painless.
What do you like about our products and services?
Exceptional customer service!
What do you like about our products and services?
Service is great, wide product offering for my business and personal needs
What do you like about our products and services?
Wade Gordon provided outstanding service
What do you like about our products and services?
Alice and her team have made the process of rotating signors on our Non-profit account so easy!
What do you like about our products and services?
It’s very efficient.
What do you like about our products and services?
the personal touch!
What do you like about our products and services?
The staff and the easiness of connecting. Personal Attention.
What could we do to improve?
I would like to see more solutions / programs to help small business owners build credit
What do you like about our products and services?
Sam Upchurch is the sexiest man in financial services
What do you like about our products and services?
Being able to talk to somebody that knows me and my business.
What do you like about our products and services?
Personal attention
What do you like about our products and services?
The personal touch.
What do you like about our products and services?
NO PRESSURE!!!! R. Gary and Linda C. Browning
What do you like about our products and services?
Recently attend banking for college students with my son that is a freshmen. We/he learned a lot. What I like about Oakworth is the people. Top in the field of banking. I love Alice Womack ! Left Regions and followed her to Synovus. Trying to get my husband to move to Oakworth. I did recommend my neighbor to Alice and he know does all of his banking at Oakworth.
What do you like about our products and services?
Your professionalism. Very accommodating and knowledgeable.
What do you like about our products and services?
The people at Oakworth are great. They communicate immediately and they are dedicated to customer service.
What do you like about our products and services?
They are very personable with the clients.
What do you like about our products and services?
Competent employees
What do you like about our products and services?
The online banking is very easy to use. Also, the customer service and support is very responsive and there when you need the help.
What do you like about our products and services?
Excellent customer service and knowledge
What do you like about our products and services?
Everybody who works at Oakworth is incredibly pleasant and helpful. I always feel like they know who I am when I call and are eager to help me with any issue. As an "older" customer, I sometimes need help with online banking and I've always gotten help the first time I call.
What do you like about our products and services?
Your personal and professional service. I recently called in to get some help on depositing a check electronically and was treated like I was the only customer Oakworth had. The lady walked me through the whole process and made sure I got it right, that's service.
What do you like about our products and services?
Oakworth is a great group of people to work with.
What do you like about our products and services?
Customer service is great. Everything is easy at Oakworth--whether its an email to my banker or a simple deposit at the bank.
What do you like about our products and services?
Jennifer Wilson, her team, and the folks in the first floor office all do a fantastic job!
What do you like about our products and services?
The personal banking service we receive. We actually know our banker!
What do you like about our products and services?
All good
What do you like about our products and services?
The personal touch and accessibility
What do you like about our products and services?
Individual assistance. Online banking.
What do you like about our products and services?
The personal service received.
What do you like about our products and services?
Personalized service that fits our needs perfectly!
What do you like about our products and services?
personal attention when needed
What do you like about our products and services?
The people, first and foremost make Oakworth what it is. A professional, kind, knowledgeable and dedicated team focused squarely on the customer are the hallmarks of an organization that gets it! Every time I interact with a team member, I know I'm going to be treated as a person not a number, get the correct answer to a question and get the result I expect.
What do you like about our products and services?
Personal attention and genuine willingness to assist
What do you like about our products and services?
Service, management, people
What do you like about our products and services?
Oakworth has always gone above and beyond in helping me with my financial needs. Great partner.
What could we do to improve?
When we moved our money market account, we found out we could have been earning substantially more interest on our cash.
What could we do to improve?
You do fine but I just do not like to talk to friends about banking.
What do you like about our products and services?
Personal. People know your name when you need occasional help.
What do you like about our products and services?
Every employee/associate represents the bank’s philosophy in every encounter.
What do you like about our products and services?
The personal sevice
What do you like about our products and services?
Personal, professional, friendly service.
What do you like about our products and services?
personal attention
What do you like about our products and services?
The staff from bottom to top is the driving force to your success. Plain and simple
What do you like about our products and services?
You do a great job with customer service.
What do you like about our products and services?
The personal service and attentiveness is unmatched
What do you like about our products and services?
Love the personalized touch! Very service oriented. Great team
What do you like about our products and services?
Great People to work with that make it happen.
What do you like about our products and services?
Customer service is the best!!!!
What do you like about our products and services?
personal service , knowledgeable bankers committed to meeting all reasonable needs of a customer
What do you like about our products and services?
The attention to detail of the staff and willingness to go above and beyond to accommodate the customer. I have never had a better banking experience.
What do you like about our products and services?
The people make doing business with the bank easy.
What do you like about our products and services?
Very efficient and great service.
What do you like about our products and services?
All the individual attention you get if you need it. Everyone is pleasant, helpful, takes care of business in a very professional way.
What do you like about our products and services?
Personal attention to my banking needs.
What do you like about our products and services?
You know me when I walk into the lobby. . You were great helping me learn online banking. You don't send me emails trying to get me take out a loan . you're good people.
What do you like about our products and services?
Personal customer service-top notch!
What do you like about our products and services?
Great customer service!!! Bill Pitts keeps us well informed on current and future CD rates. Bill also comes through with our request on how to structure our CDS. Great company!!
What do you like about our products and services?
Ease of communication and getting things done.
What do you like about our products and services?
The service level of Michael Mims, Rebecca Collier and the whole team
What do you like about our products and services?
Service is personable and friendly. You actually feel like you are a part of the bank, not just another body who banks there. Like “Cheers” everyone knows your name.
What do you like about our products and services?
The People!
What do you like about our products and services?
The Professional People delivering those services.
What do you like about our products and services?
personal approach
What do you like about our products and services?
Mobile deposit
What do you like about our products and services?
Great customer service
What do you like about our products and services?
Michael Mims provides the most incredible service and is the symbol of integrity
What do you like about our products and services?
No fee checking account, electronic banking, wireless electronic deposits, excellent customer service.
What do you like about our products and services?
I like the nontraditional banking feel with all the bells and whistle‘s of online banking and customer service that is customer focused. I like it when I call the number at the bank I get a human being and not some electronica voice who cannot answer my inquiries
What do you like about our products and services?
Personalized service and attention.
What do you like about our products and services?
You make it easy.
What do you like about our products and services?
Personal attention by all associates at Oakworth. Knowledge to get answers.
What do you like about our products and services?
The people, Client handling and service. Class, Quality and responsive.
What do you like about our products and services?
Your folks know us
What do you like about our products and services?
So focused on customer service. ALWAYS available!
What do you like about our products and services?
Always willing to serve the client
What do you like about our products and services?
Very client oriented. Friendly staff. Easy to use website.
What do you like about our products and services?
M Mimns. Rebecca.
What do you like about our products and services?
Great personal service
What do you like about our products and services?
Outstanding customer service; relationship approach; User friendly website Educational information-market updates, "Common Sense", podcast with John and Sam
What do you like about our products and services?
Feel confident in the inventor Mgmt team. Customer service has been great
What do you like about our products and services?
Alice!
What do you like about our products and services?
you make my banking life very easy. Stan Graves
What do you like about our products and services?
i like to be able to get in touch with Michael Mims anytime!
What do you like about our products and services?
people and service
What do you like about our products and services?
The personalization of the services as well as the ease of banking at Oakworth.
What do you like about our products and services?
I love being able to call Oakworth and immediately talk to a live person that is able to answer all my questions! There is no computer phone triage and multiple people I have to talk to. Very friendly and knowledgable!
What do you like about our products and services?
Professional associates, client focused
What do you like about our products and services?
Great people. Proactive and professional service. Combination of personal banking and business banking acumen.
What do you like about our products and services?
Great people and easy online banking
What do you like about our products and services?
Online banking with bill pay, rewards, and mobile deposit
What do you like about our products and services?
Everything!!! I feel like I’m a person and not just an account. The personable interactions are most appreciated! Also do a Greta job managing my account!! I have no worries about anything. Many thanks!
What do you like about our products and services?
The employees at Oakworth make you feel very important as they take care of your business in a most professional way. The Money Management Team is comprised of highly qualified, skilled individuals who want to grow your money and work hard to accomplish that, and succeed! Since I started banking at Oakworth Capital Bank, my investments have made money and I have peace of mind even when the Market or Economy is down. I know my money is safe and in good hands with bankers who truly care about me and my future.
How did we disappoint you and what can we do to make things right?
Not disappointed. Just not confident enough to be other than neutral
What do you like about our products and services?
People / Proximity / Professionalism Only knock is that Oakworth does not pay interest on checking account balances