Client Reviews

What our clients think of us!

The following comments were submitted by our clients when asked to provide feedback on their experience. Initially clients were asked this question: On a scale of 1-10, how likely are you to refer a friend or colleague to Oakworth Capital Bank?

In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Average rating: 9.8 out of 10 based on 1936 total ratings

10/10July 22, 2021

What do you like about our products and services?

All of them . Very nice and friendly staff .

10/10July 22, 2021

What do you like about our products and services?

Customer service is over the top with Kevin!

2/10July 22, 2021

How did we disappoint you and what can we do to make things right?

Better technology

10/10July 22, 2021

What do you like about our products and services?

The app is easy to use and I like and trust my banker.

7/10July 22, 2021

What could we do to improve?

Oakworth does a great job of explaining there process and how they handle things. I would like to see a more hands on approach with handling of stocks bonds,etc. in terms of oakworth moving and investing money as opposed to client making those. Other than that all of their recommendations have been great thus far. Look forward to building a strong relationship with them for a long time!

10/10July 22, 2021

What do you like about our products and services?

I can eat 50 eggs

10/10July 22, 2021

What do you like about our products and services?

Both are excellent.

10/10July 22, 2021

What do you like about our products and services?

I love the personalized service and ease of online banking. Very happy all the way around.

10/10July 19, 2021

What do you like about our products and services?

Helpful people at all levels of your bank.

10/10July 16, 2021

What do you like about our products and services?

Friendly personal service and very transparent approach to money management with good returns.

10/10July 16, 2021

What do you like about our products and services?

Easy

10/10July 15, 2021

What do you like about our products and services?

great customer service

10/10July 15, 2021

What do you like about our products and services?

The incredible people!!

10/10July 15, 2021

What do you like about our products and services?

Personal service!

10/10July 15, 2021

What do you like about our products and services?

Y’all gucci

10/10July 15, 2021

What do you like about our products and services?

A Grear team

10/10July 15, 2021

What do you like about our products and services?

Thoughtful, personalized service with prompt follow-up and excellent information.

10/10July 15, 2021

What do you like about our products and services?

The mobile app is very easy to use. All payments and transactions are processed quickly.

10/10June 23, 2021

What do you like about our products and services?

Great customer service

10/10June 23, 2021

What do you like about our products and services?

Oakworth comes to me.......I don't even need to visit a branch

10/10June 23, 2021

What do you like about our products and services?

excellent customer service

10/10June 23, 2021

What do you like about our products and services?

Great customer service, which is important to me. For business reasons, I have to have accounts with some other financial institutions as well. None of these other banks offer the kind of high-touch responsive customer service that Oakworth does.

10/10June 23, 2021

What do you like about our products and services?

Excellent service

10/10June 20, 2021

What do you like about our products and services?

Personal attention.

10/10June 19, 2021

What do you like about our products and services?

Great people with great service.

10/10June 19, 2021

What do you like about our products and services?

Very professional and personal customer service. If I have a problem it is so easy to phone my rep, Rebecca Collier. I know that she will solve whatever the issue is.

10/10June 18, 2021

What do you like about our products and services?

Personal service and product knowledge Mr. Ladd has provided!

10/10June 17, 2021

What do you like about our products and services?

Everyone I've met has been extremely helpful, attentive, and courteous. Financial reports are comprehensive, and well presented.

10/10June 17, 2021

What do you like about our products and services?

Good technology, personal service, good people.

10/10June 17, 2021

What do you like about our products and services?

Great service. Great folks.

10/10June 17, 2021

What do you like about our products and services?

Everything .

10/10June 16, 2021

What do you like about our products and services?

I love the personal aspect of Oakworth. No matter the problem - great or small - Oakworth helps you through it 100% of the way. They go above and beyond for customers and the staff are some of the nicest people who are gracious with their time no matter the client!

10/10June 16, 2021

What do you like about our products and services?

Edward Elliott is a great product and knows how to service

5/10June 16, 2021

How did we disappoint you and what can we do to make things right?

No follow up

10/10June 16, 2021

What do you like about our products and services?

Personal and attentive service. Great people

10/10June 16, 2021

What do you like about our products and services?

Personalized service, charitable giving, friendly employees!

10/10June 16, 2021

What do you like about our products and services?

I am very pleased with my relationship with Oakworth Capital.

10/10June 16, 2021

What do you like about our products and services?

The personal service you get from everyone.

10/10May 27, 2021

What do you like about our products and services?

We have been very happy with Oakworth Bank so far. The bank had better CD rates than other banks we talked with. We are planning to deposit some more money with y'all in the future.

10/10May 20, 2021

What do you like about our products and services?

Service is outstanding

10/10May 20, 2021

What do you like about our products and services?

Your customer service is outstanding.

10/10May 19, 2021

What do you like about our products and services?

Love universal ATM access. Love being able to call and talk to someone in person as if they are working at the family business down the street. I am a fan!

10/10April 2, 2021

What do you like about our products and services?

Personal service is unequalled.

10/10March 31, 2021

What do you like about our products and services?

The ease of doing business and the human touch

10/10March 25, 2021

What do you like about our products and services?

Always great communication and service!

10/10March 25, 2021

What do you like about our products and services?

All issues we have had were meet with immediate responses and very courteously. Keep up the great service.

10/10March 24, 2021

What do you like about our products and services?

Kate and the team are the best.

10/10March 24, 2021

What do you like about our products and services?

1. Very friendly personnel. 2. Responsive to questions and requests. 3. Easy to navigate website

9/10February 9, 2021

What do you like about our products and services?

high texas ratio rating

10/10February 9, 2021

What do you like about our products and services?

Oakworth takes a personal intterest in its clients; each interaction is handled with integrity, friendliness, and a genuine commitment to service.

10/10February 9, 2021

What do you like about our products and services?

Friendly and solution oriented.

10/10February 4, 2021

What do you like about our products and services?

Everyone has been a great help and so pleasant to talk with.

10/10February 4, 2021

What do you like about our products and services?

People

8/10February 3, 2021

What could we do to improve?

Have a simple step by step accounts program with a personal guide for your clientele. Most people with a good deal of $ and assets do not have the time nor patience to change banks. A compelling reason to change may occur but the hassle is a very unwelcome guest to their lives.

10/10February 3, 2021

What do you like about our products and services?

Such excellent customer service!

10/10February 2, 2021

What do you like about our products and services?

Exceptional customer service. Excellent care of people and all of the details.

10/10February 2, 2021

What do you like about our products and services?

ALL members of the Oakworth team are very professional, friendly and responsive to our banking needs. It is so nice to actually talk to someone rather than talking to a machine , which is the case with the larger institutions. Great customer service.

10/10February 2, 2021

What do you like about our products and services?

The customer service cannot be matched anywhere else. We are extremely happy we switched to Oakworth.

10/10February 2, 2021

What do you like about our products and services?

They are very easy to use and the associate service is exceptional.

10/10February 2, 2021

What do you like about our products and services?

Great products and services. Every thing I need.

10/10February 2, 2021

What do you like about our products and services?

I really appreciate how friendly and helpful the entire team at Oakworth is. They treat my wife and I like family every time we visit the bank. I would recommend Oakworth to anyone.

10/10January 19, 2021

What do you like about our products and services?

Very attentive and personalized customer service. I love having a name/number of someone who can help me!

10/10January 15, 2021

What do you like about our products and services?

I love the amount of personal attention I get as an Oakworth customer. I always feel like a VIP at Oakworth.

10/10January 11, 2021

What do you like about our products and services?

Customer Service Mobile deposits

10/10January 11, 2021

What do you like about our products and services?

Customer service

10/10January 11, 2021

What do you like about our products and services?

Incredible service.

10/10January 11, 2021

What do you like about our products and services?

People are the key. Servants hearts

10/10January 11, 2021

What do you like about our products and services?

quick, personal service. everyone makes it easy for me.

10/10January 11, 2021

What do you like about our products and services?

Services are professional, courteous, timely, and helpful. Internet service is great!

10/10January 11, 2021

What do you like about our products and services?

Great customer service and ease of use

10/10January 11, 2021

What do you like about our products and services?

Kate and Trent are awesome!!

10/10December 30, 2020

What do you like about our products and services?

Everyone is very helpful, pleasant, friendly, knowledgeable. It feels like concierge banking, though I am not wealthy. Just love it. Mary Payne Anderson

10/10December 9, 2020

What do you like about our products and services?

Everything. The website is truly a full-service website, I can do anything on it that I need to. The people working in the bank itself are responsive, knowledgeable, friendly, and they make a point to know me.The bank is easily accessible to me, because it’s right down the road from where I work. I like that the statements include copies of the checks and deposits. I have nothing to complain about with this bank.

10/10December 9, 2020

What do you like about our products and services?

High touch

8/10November 20, 2020

What could we do to improve?

Annoyed by computer system that doesn’t recognize aol

10/10November 20, 2020

What do you like about our products and services?

Personal service. Convenience. Ease of use. My banker Alice Womack. Everything! We could not be more pleased.

10/10November 20, 2020

What do you like about our products and services?

Outstanding service by Michael Mims and the team!

10/10November 20, 2020

What do you like about our products and services?

Very individualized and personal service. I feel like I am a known, valued customer. The investment side is wonderful. I like the weekly emails from John. I have a high level of confidence in the investment team at Oakworth.

9/10November 16, 2020

What do you like about our products and services?

The customer service is excellent and accommodating even when we are all busy.

10/10November 14, 2020

What do you like about our products and services?

Best customer service experience.

10/10November 13, 2020

What do you like about our products and services?

Incredible customer service! Great people!

10/10November 13, 2020

What do you like about our products and services?

Great people, Great Bank

10/10November 12, 2020

What do you like about our products and services?

Personal service. Especially Kate Merriweather and Kim Pratt

8/10November 11, 2020

What could we do to improve?

I have no suggestions at this time.

10/10November 5, 2020

What do you like about our products and services?

Personal experience

9/10November 5, 2020

What do you like about our products and services?

Personal attention from my banker

10/10September 21, 2020

What do you like about our products and services?

Personal banking at it’s best! Great staff. Ease of banking. Security

10/10September 21, 2020

What do you like about our products and services?

Lovely People and Professional and Caring services

10/10September 21, 2020

What do you like about our products and services?

The people r so nice and interest rate was the best ever.

10/10September 12, 2020

What do you like about our products and services?

Personalized care.

10/10September 11, 2020

What do you like about our products and services?

Great service all around!

10/10August 18, 2020

What do you like about our products and services?

Great service / easy process / even better people!

10/10August 12, 2020

What do you like about our products and services?

Cheerful timely service.

9/10August 12, 2020

What do you like about our products and services?

Easy to work with

10/10August 11, 2020

What do you like about our products and services?

Kate Meriwether!! She is THE BEST “product” or service you can have !! She took care of everything for me in ONE DAY. BBVA had been working on it for two weeks and did not get it resolved

9/10July 20, 2020

What do you like about our products and services?

easy, convenient and very personal in an otherwise impersonal world.

10/10July 16, 2020

What do you like about our products and services?

GREAT customer service!

10/10July 16, 2020

What do you like about our products and services?

Great people

10/10July 10, 2020

What do you like about our products and services?

GREAT people and attention to detail

8/10July 10, 2020

What could we do to improve?

Commercial real estate lending is too stringent. You don't lend on deals that every other bank in the area does and does so consistently. Specifically single tenant NNN projects w/ national, credit tenants.

10/10July 9, 2020

What do you like about our products and services?

Excellent customer service with straightforward answers.

10/10June 10, 2020

What do you like about our products and services?

You are always there to answer questions and give help when needed. Plus I really like and appreciate your personnel.

10/10May 12, 2020

What do you like about our products and services?

Great customer service!

10/10May 12, 2020

What do you like about our products and services?

Personalized service.

10/10May 12, 2020

What do you like about our products and services?

personal service

10/10May 12, 2020

What do you like about our products and services?

excellent customer service

10/10May 12, 2020

What do you like about our products and services?

Prompt service, easily accessible bankers, website is easy to navigate.

10/10May 12, 2020

What do you like about our products and services?

Reliability

10/10May 12, 2020

What do you like about our products and services?

Friendly and responsive staff!

10/10May 12, 2020

What do you like about our products and services?

Great service

10/10May 12, 2020

What do you like about our products and services?

The staff

10/10May 12, 2020

What do you like about our products and services?

Very responsive service and support.

10/10May 6, 2020

What do you like about our products and services?

Matt Condra, our Oakworth Capital Banker, is very helpful!

10/10May 6, 2020

What do you like about our products and services?

Expedited personal service. Everyone has been great.

10/10May 6, 2020

What do you like about our products and services?

Service and personal touch.

10/10May 6, 2020

What do you like about our products and services?

The people are really nice and are there to help

9/10May 6, 2020

What do you like about our products and services?

Oakworth Capital is extremely convenient and service oriented.

10/10May 6, 2020

What do you like about our products and services?

Customer service and the technology pieces make banking easy.

10/10May 6, 2020

What do you like about our products and services?

Fast, efficient, top notch customer service!

10/10May 6, 2020

What do you like about our products and services?

The people that I have worked with have been extremely responsive to our needs. We are not a huge business but a small nonprofit yet we were treated extremely well.

10/10May 6, 2020

What do you like about our products and services?

Excellent personal service.

10/10May 6, 2020

What do you like about our products and services?

The bank was very helpful in transitioning from Wells Fargo

10/10May 6, 2020

What do you like about our products and services?

Everything!

8/10May 5, 2020

What could we do to improve?

Go beyond the facade of we’re personal bankers and we watch out for you and in fact do it.

10/10May 5, 2020

What do you like about our products and services?

Bill Pitts and Alice Womack are top-notch, as are the rest of the Oakworth staff whom we have met.

10/10May 5, 2020

What do you like about our products and services?

Great customer service!

10/10May 5, 2020

What do you like about our products and services?

Excellent responsiveness.

10/10May 5, 2020

What do you like about our products and services?

Helpfulness, responsiveness, and friendliness of employees

10/10May 5, 2020

What do you like about our products and services?

Excellent customer service!

10/10May 5, 2020

What do you like about our products and services?

Documentation process is most expedient. Jeremy, Cindy and Lee’s knowledge of our day to day business makes their service level hard to beat.

10/10May 5, 2020

What do you like about our products and services?

I haven’t actually used my new accounts yet, but the setup process was extremely easy and efficient. Rebecca Collier was a pleasure to work with, and I look forward to actually using my accounts very soon (still transitioning from old bank).

10/10May 5, 2020

What do you like about our products and services?

Awesome responses by folks! They get things done.

10/10May 5, 2020

What do you like about our products and services?

Personal service and prompt, professional response

10/10April 15, 2020

What do you like about our products and services?

Alice

10/10April 15, 2020

What do you like about our products and services?

Great service and customer products.

10/10April 8, 2020

What do you like about our products and services?

Customer Service is the BEST!

10/10April 8, 2020

What do you like about our products and services?

Your people and of course, how they handle my account. I’m very pleased, Thanks!

10/10April 8, 2020

What do you like about our products and services?

Very helpful and personable

10/10April 8, 2020

What do you like about our products and services?

It’s the PEOPLE! The products and services are great, but everyone has been wonderful to work with every time.

10/10April 8, 2020

What do you like about our products and services?

Available, personalized and the people!

10/10April 8, 2020

What do you like about our products and services?

Extremely helpful - great products too- and like how customer centric they are.

10/10April 8, 2020

What do you like about our products and services?

Personal service!

10/10March 14, 2020

What do you like about our products and services?

Great employees! Always friendly, informative and service oriented.

10/10March 10, 2020

What do you like about our products and services?

The value the company has and shows everyday to our clients.

10/10March 9, 2020

What do you like about our products and services?

Local market awareness and knowledge. Strong strategy and focus on excellence.

10/10March 6, 2020

What do you like about our products and services?

Great personalized service!

10/10February 12, 2020

What do you like about our products and services?

Overall service and online tools

10/10February 12, 2020

What do you like about our products and services?

They are all client focused

10/10February 7, 2020

What do you like about our products and services?

Excellent customer service!!

10/10February 5, 2020

What do you like about our products and services?

Customer service.

10/10February 4, 2020

What do you like about our products and services?

Thanks for ALL! I’m glad to be your customer.

10/10February 4, 2020

What do you like about our products and services?

Love the app and really LOVE the Spendable Balance feature, very helpful!

10/10January 29, 2020

What do you like about our products and services?

I like the people that help when I go there to make a deposit or cash a check. They are always very helpful.

10/10January 27, 2020

What do you like about our products and services?

Personal service

10/10January 26, 2020

What do you like about our products and services?

High level of service; every one I have interacted with has a customer service mindset and want to solve your problems or answer your questions in the most efficient way possible.

10/10January 22, 2020

What do you like about our products and services?

Customer service is great!

10/10January 22, 2020

What do you like about our products and services?

I like the personal service! I like that I can use any ATM without a fee. People are friendly.

10/10January 22, 2020

What do you like about our products and services?

Amazing customer service.

10/10January 22, 2020

What do you like about our products and services?

Reese and the team have been phenomenal to work with. Straightforward answers, responsive, and personable. Really looking forward to closing our first loan together this April and doing some more deals!

10/10January 22, 2020

What do you like about our products and services?

Personal service

10/10January 21, 2020

What do you like about our products and services?

I was with my former bank for 14 years. We made the switch to Oakworth in October. This has been the best decision we have made in our personal or business finances. I love the ease of online, mobile and commercial technology. I love I can make notes on transactions and transfers. Making a mobile deposit is so easy. All of this is so helpful as a business owner and busy Mom. One of my favorite "game changer" services is the ability to use any ATM in the country. My family lives in multiple states and we love to travel, this has been amazing! Those things are all before the personal attention and "Real" banking relationship we have experience from Oakworth Capital employees. You can tell they love their clients, their job and their employer. Thank you Oakworth!

10/10January 21, 2020

What do you like about our products and services?

Outstanding team

10/10January 21, 2020

What do you like about our products and services?

The team at Oakworth Bank makes the task of opening an account so easy and painless.

10/10January 21, 2020

What do you like about our products and services?

Exceptional customer service!

10/10January 21, 2020

What do you like about our products and services?

Service is great, wide product offering for my business and personal needs

10/10January 21, 2020

What do you like about our products and services?

Wade Gordon provided outstanding service

10/10January 21, 2020

What do you like about our products and services?

Alice and her team have made the process of rotating signors on our Non-profit account so easy!

10/10November 10, 2019

What do you like about our products and services?

It’s very efficient.

10/10November 8, 2019

What do you like about our products and services?

the personal touch!

9/10November 7, 2019

What do you like about our products and services?

The staff and the easiness of connecting. Personal Attention.

8/10November 7, 2019

What could we do to improve?

I would like to see more solutions / programs to help small business owners build credit

10/10November 7, 2019

What do you like about our products and services?

Sam Upchurch is the sexiest man in financial services

10/10October 17, 2019

What do you like about our products and services?

Being able to talk to somebody that knows me and my business.

10/10October 17, 2019

What do you like about our products and services?

Personal attention

10/10October 11, 2019

What do you like about our products and services?

The personal touch.

10/10October 11, 2019

What do you like about our products and services?

NO PRESSURE!!!! R. Gary and Linda C. Browning

10/10October 11, 2019

What do you like about our products and services?

Recently attend banking for college students with my son that is a freshmen. We/he learned a lot. What I like about Oakworth is the people. Top in the field of banking. I love Alice Womack ! Left Regions and followed her to Synovus. Trying to get my husband to move to Oakworth. I did recommend my neighbor to Alice and he know does all of his banking at Oakworth.

10/10October 11, 2019

What do you like about our products and services?

Your professionalism. Very accommodating and knowledgeable.

10/10October 10, 2019

What do you like about our products and services?

The people at Oakworth are great. They communicate immediately and they are dedicated to customer service.

10/10October 10, 2019

What do you like about our products and services?

They are very personable with the clients.

10/10October 10, 2019

What do you like about our products and services?

Competent employees

10/10October 10, 2019

What do you like about our products and services?

The online banking is very easy to use. Also, the customer service and support is very responsive and there when you need the help.

10/10October 10, 2019

What do you like about our products and services?

Excellent customer service and knowledge

10/10September 23, 2019

What do you like about our products and services?

Everybody who works at Oakworth is incredibly pleasant and helpful. I always feel like they know who I am when I call and are eager to help me with any issue. As an "older" customer, I sometimes need help with online banking and I've always gotten help the first time I call.

10/10September 23, 2019

What do you like about our products and services?

Your personal and professional service. I recently called in to get some help on depositing a check electronically and was treated like I was the only customer Oakworth had. The lady walked me through the whole process and made sure I got it right, that's service.

10/10September 23, 2019

What do you like about our products and services?

Oakworth is a great group of people to work with.

10/10September 23, 2019

What do you like about our products and services?

Customer service is great. Everything is easy at Oakworth--whether its an email to my banker or a simple deposit at the bank.

10/10September 23, 2019

What do you like about our products and services?

Jennifer Wilson, her team, and the folks in the first floor office all do a fantastic job!

10/10September 16, 2019

What do you like about our products and services?

The personal banking service we receive. We actually know our banker!

10/10September 16, 2019

What do you like about our products and services?

All good

10/10September 16, 2019

What do you like about our products and services?

The personal touch and accessibility

9/10September 16, 2019

What do you like about our products and services?

Individual assistance. Online banking.

10/10September 16, 2019

What do you like about our products and services?

The personal service received.

10/10September 16, 2019

What do you like about our products and services?

Personalized service that fits our needs perfectly!

10/10September 16, 2019

What do you like about our products and services?

personal attention when needed

10/10September 16, 2019

What do you like about our products and services?

The people, first and foremost make Oakworth what it is. A professional, kind, knowledgeable and dedicated team focused squarely on the customer are the hallmarks of an organization that gets it! Every time I interact with a team member, I know I'm going to be treated as a person not a number, get the correct answer to a question and get the result I expect.

10/10September 4, 2019

What do you like about our products and services?

Personal attention and genuine willingness to assist

10/10September 3, 2019

What do you like about our products and services?

Service, management, people

10/10September 3, 2019

What do you like about our products and services?

Oakworth has always gone above and beyond in helping me with my financial needs. Great partner.

7/10September 3, 2019

What could we do to improve?

When we moved our money market account, we found out we could have been earning substantially more interest on our cash.

8/10September 3, 2019

What could we do to improve?

You do fine but I just do not like to talk to friends about banking.

10/10September 3, 2019

What do you like about our products and services?

Personal. People know your name when you need occasional help.

10/10September 3, 2019

What do you like about our products and services?

Every employee/associate represents the bank’s philosophy in every encounter.

10/10September 3, 2019

What do you like about our products and services?

The personal sevice

10/10August 30, 2019

What do you like about our products and services?

Personal, professional, friendly service.

10/10August 30, 2019

What do you like about our products and services?

personal attention