The following comments were submitted by our clients when asked to provide feedback on their experience. Initially clients were asked this question: On a scale of 1-10, how likely are you to refer a friend or colleague to Oakworth Capital Bank?
In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Average rating: 9.8 out of 10 based on 3207 total ratings
What do you like about our products and services?
The people are always responsive and helpful.
What do you like about our products and services?
Great customer service
What do you like about our products and services?
I really like the women who so kindly greet me every time I enter the building. They handle business with a smile.
What do you like about our products and services?
Personalized service. Jeremy Roberts is awesome
What do you like about our products and services?
Great customer service
What do you like about our products and services?
I like the personal service by knowledgeable professionals that make banking easy. The digital platform is also very convenient. Finally, I like having all of my banking needs under one roof.
What do you like about our products and services?
Customer oriented
What do you like about our products and services?
I like everything and everybody I work with.
What do you like about our products and services?
They have been wonderful setting up my accounts. Have gone over and beyond
What do you like about our products and services?
Exceptionally easy to deal with. We look forward to working with you all moving forward.
What do you like about our products and services?
Outstanding service. Personal contact with my banker.
What do you like about our products and services?
My advisors are well versed in my family’s needs and therefore we have confidence in our financial planning
What do you like about our products and services?
Personalized service and relationships. Responsiveness to needs
What do you like about our products and services?
Great service when we need it from Michael Mims.
What do you like about our products and services?
Oakworth team knows me and knows my needs both personally and professionally.
What do you like about our products and services?
Personal service
What do you like about our products and services?
Send withdrawal email notifications in a more timely manner. Ideally in real time. If a withdrawal is unauthorized, most would prefer to know about it immediately rather than hours later.
What do you like about our products and services?
Great service. They treat everyone like they are the first customer!
What do you like about our products and services?
Great people and service
What do you like about our products and services?
Easy to work with and responsive!
What do you like about our products and services?
The Oakworth team members are very proactive on making suggestions for how to save money, lower taxes and maximize our earnings.
What do you like about our products and services?
Personal
What do you like about our products and services?
Excellent services from very nice people !
What do you like about our products and services?
Oakworth is the most responsive bank I have encountered, and they make it easier to do business when most everything else makes it more difficult.
What could we do to improve?
regularly check in with your clients.
What do you like about our products and services?
great service
What do you like about our products and services?
The personal attention and professionalism of everyone at Oakworth.
How did we disappoint you and what can we do to make things right?
too many little things have to be redone
What do you like about our products and services?
excellent customer service
What do you like about our products and services?
Excellent service. Very cheerful help and efficient problem solving.
What do you like about our products and services?
The talent, dedication and team spirit, of everyone who will read this!
What do you like about our products and services?
The staff and the team are responsive and fantastic. I appreciate them.
What do you like about our products and services?
Personal relationships with Oakworth team and responsiveness.
What do you like about our products and services?
Great people
What do you like about our products and services?
The exceptional personal service provided by Kaela Fowler and other team members
What do you like about our products and services?
Oakworth group in Mobile does an outstanding Job. Lee Banks, David McGrath and DeEdra are 1st class professionals. Moving my investment and banking to Oakworth has been the best decision in our financial life..
What do you like about our products and services?
Personalized banking services
What do you like about our products and services?
checking, wealth management; customer service; one-on-one customer relationships
What do you like about our products and services?
The customer service is absolute perfection, especially the wire transfer team.
What do you like about our products and services?
Personal service from a great staff and the ability to speak to a person without going through a telephone maze.
What do you like about our products and services?
The Oakworth team really excels in being accessible to us to handle a variety of our banking needs. Their customer service far exceeds any other bank we have used in the past. Their combination of accessibility, reliability and competence in all areas of banking cannot be found anywhere else.
What do you like about our products and services?
Excellent relationship, both in service and personell.
What do you like about our products and services?
Personal. Friendly. Eager to help. Respectful. A real person answers the phone. Outstanding customer service.
What do you like about our products and services?
Employees provide great service! Always able to handle my requests and in a timely manner.
What do you like about our products and services?
The best people!
What do you like about our products and services?
Everything!
What do you like about our products and services?
The people
What do you like about our products and services?
The people!
What do you like about our products and services?
The people!
What could we do to improve?
Downtown branch
What do you like about our products and services?
Great process, professional employees, great customer service.
What do you like about our products and services?
Service is amazing. Everyone is so responsive and able to address the issue without having to pass me off to someone else. Great rates on cash. Construction loan process has been fantastic. Will recommend the bank to others!
What do you like about our products and services?
Great customer service!
What do you like about our products and services?
Very easy to navigate the website and friendly customer service. Responsive to my needs.
What do you like about our products and services?
The entire team is personal!
What do you like about our products and services?
Competent and thorough.
What do you like about our products and services?
Excellent customer service, above and beyond!
What do you like about our products and services?
Associates and relationship they build
What do you like about our products and services?
Ted Holt is the sexiest man in financial services
What do you like about our products and services?
I like the customer service.
What do you like about our products and services?
Oakworth sets themselves apart in customer service. Every person I interact with is courteous and extremely helpful.
What do you like about our products and services?
Your service is top-notch. Everyone there is knowledgeable, friendly and very willing to help if I have a request or need help. Plus, everyone that I have met seems happy to work there. That is both uncommon and very refreshing.
What do you like about our products and services?
Everything!
What do you like about our products and services?
Hands on relationship banking
What do you like about our products and services?
Great, responsive service from wonderful people.
What do you like about our products and services?
I love love LOVE my client advisor Michael Mimms and also Wealth Advisor, Luke. They both do a great job and are always so gracious answering questions. Also, the ladies in the lobbies are always friendly and helpful. All of these employees are the reason Oakworth shines. They are the feather in the Oakworth Cap!
What do you like about our products and services?
Ease of doing business
What do you like about our products and services?
The personal attention
What do you like about our products and services?
The associates at Oakworth are knowledgeable and treat clients with outstanding service.
What do you like about our products and services?
Your people.
What do you like about our products and services?
Outstanding service. Very responsive and helpful. I love working with Oakworth.
What do you like about our products and services?
Customer service tops the list, but I’m looking forward to using bill paying options once they are set up. Currently, we only have the ability to pay via debit card.
What do you like about our products and services?
It was fast and easy to open my checking account, and someone called to make sure I could log in to online banking.
What do you like about our products and services?
The personal service and as long as I keep you updated on tax returns and company financial statements any loan I need is processed quickly.
What do you like about our products and services?
The service is unmatched!! Everyone should bank at Oakworth!
What do you like about our products and services?
Great customer service
What do you like about our products and services?
The people are amazing!
What do you like about our products and services?
The team of people I've interacted with on the personal and commercial banking side of the business make the necessary evil of banking a pleasure.
What do you like about our products and services?
The people at Oakworth Capital.
What do you like about our products and services?
The personal touch, from professional people.
What do you like about our products and services?
Great products and services. Great people.
What do you like about our products and services?
Professional and personable people
What do you like about our products and services?
The people are the difference!
What do you like about our products and services?
Great people and great service.
What do you like about our products and services?
I have followed Cindy Paul from bank to bank since 1995 when I moved to Mobile, and she was at Regions Bank. She provides excellent customer service and provides very personalized, hands on attention to any need that I have. Jeremy, Lee, Wade, Patrick and the whole team in Mobile provide unparalleled service to me and my mutual clients. They are at the top of my list to refer my clients to when asked for banking needs. I recommend that they all be considered in highest regard when they are evaluated for performance.
What do you like about our products and services?
Honesty and integrity. I know I can trust everyone I work with at Oakworth!
What do you like about our products and services?
Exceptional, personalized customer service!
What could we do to improve?
More competitive interest rates (savings, MM, CD) However, the experiences in the bank on Shades Crest Pkwy, with associates, and executives are unsurpassed. A fine bank, attentive to clients, knowledgable.
What do you like about our products and services?
Great Bank, Outstanding Service
What do you like about our products and services?
Personalize service. Not a typical bank.
What do you like about our products and services?
Scott Heggeman and Wade Gordon are excellent. I recently started working with Mac Frasier and like him extremely well also. It is way more than a bank.
What do you like about our products and services?
Simple and easy to use
What do you like about our products and services?
The responsiveness and how easy the staff is to talk with. They are always educating me.
What do you like about our products and services?
The personal service and genuine concern for my banking and financial needs.
What do you like about our products and services?
Texting access to executives to associates that make decisions and get it done!
What do you like about our products and services?
the personal service we get from oakworth is special. we truly feel like yall are a partner with our family.
What do you like about our products and services?
The staff is very easy to work with no matter which product or service I use.
What do you like about our products and services?
Ease of use
What do you like about our products and services?
Jim Williams, Kim Pratt, and the terrific ladies in the lobby
What do you like about our products and services?
Customer service is outstanding!
What do you like about our products and services?
Personalized service
What do you like about our products and services?
We have been very happy with everyone.
What do you like about our products and services?
I love that I can quickly contact someone I know personally with any issues I might have. I’ve always had prompt response and prompt results!!
What do you like about our products and services?
The products and services are very nice, but the relationships our teams show us make everything. I’ve never banked with an institution like this before. I greatly value the guidance and help of all involved with assisting us with our finances.
What do you like about our products and services?
excellent... Kim Pratt and Bill Pitts are outstanding!
What do you like about our products and services?
Such a creative bank in finding a way to say "yes" -- phenomenal customer service. Really good online banking platform. Love Oakworth top to bottom!
What do you like about our products and services?
Oakworth Bank seems to strike a great balance between providing a personal touch in banking while also embracing technology. It's important to me to have a bank that can offer both aspects to meet my financial needs effectively.
What do you like about our products and services?
Excellany service and secure banking practices
What do you like about our products and services?
Personal touch and very responsive to our requests.
What do you like about our products and services?
Personalized customer services as well as great phone banking app.
What do you like about our products and services?
Dianne is very responsive and has provided a first class banking experience.
What do you like about our products and services?
Exceptional service and culture.
What do you like about our products and services?
Your people and culture.
What do you like about our products and services?
Investment strategy
What do you like about our products and services?
Personalized service. Front office staff awesome and personable. Hate Alice is leaving but happy for her. Rebecca always prompt service. Nice to see old school service remains.
What do you like about our products and services?
Prompt personal response.
What do you like about our products and services?
Personal help and assistance that is given is outstanding. I have spoken to Veronica several times and she always helps me and resolves the issue.
What do you like about our products and services?
Personalized, excellent, timely service. Consistently friendly and helpful employees.
What do you like about our products and services?
Easily accessible. Competent and congenial staff. Careful explanations in response to questions
What do you like about our products and services?
We enjoy Oakworth for the personal service we always receive
What do you like about our products and services?
The friendly staff and personal service. The people.
What do you like about our products and services?
Very friendly people to deal with, always in & out very fast.
What do you like about our products and services?
Customer service and user-friendly app.
What do you like about our products and services?
Very easy bank to interact with and easy to get questions answered.
What do you like about our products and services?
People, service, easy.
What could we do to improve?
The main branch lobby is hard to find for new folks.
What do you like about our products and services?
Personal service and fair rates
What do you like about our products and services?
Personal service from people who know what they are doing
What do you like about our products and services?
Everything.
What do you like about our products and services?
I know everyone personally and they know me. And understand my businesses
What do you like about our products and services?
Friendly, knowledgeable, professional employees.
What do you like about our products and services?
I love the personal service and attention to detail!
What do you like about our products and services?
The flexibility and delivery model.
What do you like about our products and services?
Courtesy and politeness.
What do you like about our products and services?
Oakworth bends over backward to assist my business and partner with my family to influence the direction of both my small business and family in a positive manner.
What do you like about our products and services?
Responsiveness
What do you like about our products and services?
I extremely satisfied with the management of the accounts that I have with Oakworth and would recommend them to anyone.
What do you like about our products and services?
The best thing I like about the company is the people! Very professional. Always helpful and available.
What do you like about our products and services?
The service level is unmatched. The responsiveness and friendliness has impeccable. It is is concierge level service.
What do you like about our products and services?
Personal and relatable people who are always thinking about client needs. Excellent blogs, podcasts etc
What do you like about our products and services?
Peerless because: 1. Outstanding People 2. Fantastic Culture 3. Superb Results 4. Personal Attention 5. Professionalism 6. Perfect Execution 7. Impeccable Service 8. 2nd Mile Service Attitude 9. Wonderful & Cheerful Disposition 10. Attentive to Clients Needs / Wants
What do you like about our products and services?
Quick feedback
What do you like about our products and services?
Janet Ball is attentive and knowledgeable
What do you like about our products and services?
Customer service and relationships
What do you like about our products and services?
My experience with Oakworth has been exemplary. Sue Walker
What do you like about our products and services?
The service is like no other bank. It is seamless.
What do you like about our products and services?
Oakworth continues to stand out from other banks through customer service and responsiveness when needs are presented. They are the best bank I have encountered in 20+ years of financial services.
What do you like about our products and services?
Everything!
What do you like about our products and services?
An amazing Staff of sweet, friendly and smart, capable folks!!!
What do you like about our products and services?
Wonderful service
What do you like about our products and services?
David does a great job in answering questions and he makes you feel like you have known him all your life. Excellent communicator.
What do you like about our products and services?
Smart team with great attitudes and a solution orientation.
What do you like about our products and services?
The service is outstanding!
What do you like about our products and services?
Consistent, high level service from everyone.
What do you like about our products and services?
Adam KIRKLIN. SAM HARRIS AND ALL THE WONDERFUL SMART HELPFUL LADIES AT THE FRONT OFFICE LINDA AND RHODA 🌟🌟🌟🌟🌟miss Brenda too Why the stock flat. I’m an investor not pleased with the lack of growth
What do you like about our products and services?
In a world where customer service has steadily declined in virtually every industry, Oakworth is a step back in time to when clients are appreciated and you feel that appreciation in every interaction. The unwavering commitment to that approach is what sets Oakworth apart. Every financial institution lists service as a strength, yet very few have the stomach for ensuring that EVERY interaction meets the company's high standards. Oakworth is the exception and I sing your praises at every opportunity.
What do you like about our products and services?
One word sums up my exceptional experiences with Oakworth Capital,, "Accessibility" . Moving my assets and all banking needs to Oakworth Capital was the best financial management decision I have made in years. They do a great job in all phases.
What do you like about our products and services?
Responsiveness and financial stability of the bank.
What do you like about our products and services?
Everyone and everything!
What do you like about our products and services?
Personal Service!
What do you like about our products and services?
The personal service and guidance you provide to my small business
What do you like about our products and services?
personal service and easy to deal with
What do you like about our products and services?
Always helpful people answering the phone when I need help
What do you like about our products and services?
Easy to use and its like you have a personal private banker to take care of you with the Solutions Group.
What could we do to improve?
Have a major credit card with administrative structure.
What do you like about our products and services?
Everyone there!
What do you like about our products and services?
Excellent customer service, communication and resolution of any issues no matter how large or small have all been my experience with Oakworth. Interaction with staff does not vary-- from the person sitting at the desk to the President of the institution. I could not be more pleased with my decision to partner with Oakworth.
What do you like about our products and services?
Ease of use, and everything I would need is at my fingertips
What do you like about our products and services?
Very responsive and thoughtful team. Kaytlin and Kevin have been awesome!
How did we disappoint you and what can we do to make things right?
Recent rates on MM, Savings and CD’s are below market. It easy to find much better locally with similar size banks.
What do you like about our products and services?
Wonderful customer service
What do you like about our products and services?
Service!
What do you like about our products and services?
Friendly, attentive, reliable personnel. Easy to deal with. Computer access also easy and intuitive.
What do you like about our products and services?
I like the actual person who is my banker who is always available for me-Jeremy Roberts. I like the online banking service and the ability to make a deposit remotely.
What do you like about our products and services?
Personal attention to our details❤️
What do you like about our products and services?
Great personal service and communication!
What do you like about our products and services?
Friendly. Helpful. Honest. Transparent. Diligent. Personal.
What do you like about our products and services?
The ease of doing business!
What do you like about our products and services?
Oakworth’s service support is exceptional
What do you like about our products and services?
The personal attention, responsiveness, and growth mindset are what sets you apart.
What do you like about our products and services?
Personal service. Everyone there is super friendly and helpful. They get to know their customers and take a personal interest; you’re not just another customer.
What do you like about our products and services?
The level of attention and effort to understand what our are our needs.
What do you like about our products and services?
The people I deal with at the bank. Always wanting to help you. Very friendly and professional
What do you like about our products and services?
Customer service.
What do you like about our products and services?
You are attentive to the accounts and to the customer.
How did we disappoint you and what can we do to make things right?
my advisor has not reached out to me in over a year.
What do you like about our products and services?
The people
What do you like about our products and services?
Top notch customer service. Oakworth’s staff is also very knowledgeable, responsive and helpful.
What do you like about our products and services?
It’s personal banking, not faceless banking. It’s not for everyone but if you like to have a relationship with the people you bank with, there is no better bank.
What do you like about our products and services?
Personal service
What do you like about our products and services?
The people! Everyone takes such great care of you!
What do you like about our products and services?
Always a pleasure to do business with the Mobile team. Everyone is responsive, proactive and friendly.
What do you like about our products and services?
Access for help. Ease of use. Complete range of services. Friendly personnel and knowledgeable advanced / senior bankers.
What do you like about our products and services?
Excellent personal service.
What do you like about our products and services?
Dave Driscoll is the coolest cat in the world.
What do you like about our products and services?
Do an excellent job. I do not kknow why anyone would bank elsewhere. My only fear is that you will get too large.
What do you like about our products and services?
Mainly the customer service offered by John Hensley and his staff.
What do you like about our products and services?
The customer service is unparalleled. Everyone is incredibly kind, patient, and willing to help.
What do you like about our products and services?
Customer service is exceptional!
What do you like about our products and services?
The customer service and attention. I also like the relationships.
What do you like about our products and services?
I really enjoy working with Mike and Luke so far. They have proactively recommended services to me or improved rates without me having to ask. I like that most everything can be done remotely as well.
What do you like about our products and services?
Haven’t been a customer very long but so far the folks are very friendly and accommodating.
What do you like about our products and services?
Flexible loan options
What do you like about our products and services?
It is 100% the people and the service.
What do you like about our products and services?
One thing I have found there are just two ways to go - living fast or dying slow. Robert Earl Keen, 1994
What do you like about our products and services?
Everything
What do you like about our products and services?
the best customer service in banking hands down
What do you like about our products and services?
outstanding responsiveness, advice and access
What do you like about our products and services?
First class electronic banking. Responsive personal bankers.
What do you like about our products and services?
Oakworth has terrific people and service!!! 200% recommend them!
What do you like about our products and services?
Personal attention
What do you like about our products and services?
Personal service
What do you like about our products and services?
All
What do you like about our products and services?
client focus
What do you like about our products and services?
The people/service.
What do you like about our products and services?
Literally everything - Oakworth is the best!
What do you like about our products and services?
Service is outstanding.
What do you like about our products and services?
Personal service
What do you like about our products and services?
Patience and personal attention.
What do you like about our products and services?
Responsive, friendly service. People at bank know me as a person, not a number.