Frequently Asked Questions:
What is Card Suite Lite?
Card Suite Lite is a mobile app that allows you to control how, when, and where your debit and/or credit cards are used. It is a simple and secure way to manage and monitor your payment transaction activity. Card Suite Lite can help keep your payment cards safe and provide instant alerts whenever your card is used.
What is required to use Card Suite Lite?
Card Suite Lite requires you to have a credit and/or debit card account issued from a financial institution that is enrolled in Card Suite Lite. You will also need an Apple or Android smartphone.
How do I get the Card Suite Lite app?
Card Suite Lite is available in both the Apple store and Google Play store.
I received a new card number. Will it be automatically updated in the app?
If your card is reissued with the existing card number, you will not need to add it to the app again. However, if your card is reissued with a new card number, you will need to add the new card to the app.
How many cards can I register?
There is no limit as to how many cards you can register.
What are the different types of control options available in the Card Suite Lite app?
Card Suite Lite offers three different types of controls:
- Transaction controls allow you to control various transaction types, including online, in-store, contactless, ATM, and mail/phone. Using this feature, you can block specific transaction types to avoid fraud.
- Merchant controls allow you to control the merchants where your card can be used and set spend limits.
- Location controls allow you to define an area where your card can be used. There are 3 types of location controls:
- Location Shield requires that the phone be within 8 miles of the merchant for the transaction to be approved.
- Region Shield allows you to select a zip code, city or state where purchases can be made. Up to 50 regions can be added.
- International Transactions defaults to the country that your financial institution set up your card in, but you can add additional countries. Travel dates can be added to regions in location controls. However, adding dates to the Card Suite Lite application does not add them to your financial institutions system. You will still need to contact your financial institution and notify them of your international travel dates to ensure that your transactions are not declined
What is the freeze card feature?
The freeze card feature allows you to lock your card temporarily. All transactions will be declined while the card is in a frozen status except for recurring/auto payments.
When I freeze my card, will my autopay and recurring transactions also be declined?
No, autopay and recurring transactions will continue when the card is frozen.
What are Alerts?
Alerts let you know when certain events occur. You can choose to turn on/off alerts for the following events:
- Card Management: Card expiration and freeze/unfreeze alerts
- Card Controls: Alerts for merchant, location and transaction controls
- Transactions: Alerts for approved and declined transactions
Who can I share my cards with?
You can share your card with your partner, parent, child, friend, co-worker, or other trusted contacts.
Can I share my card with two or more people simultaneously?
Yes, you can share the card with up to a hundred members simultaneously.
How do I share a card?
Share a card by clicking on the manage > card sharing > add member. Choose an existing contact from your address book to auto-fill recipients’ information. Links and instructions to access the shared card will be sent to the recipient via text.
There is a change in new registration with Card Suite Lite:
- Currently with SecurLOCK Equip, multiple cardholders can register to the same card number.
- With Card Suite Lite, only one cardholder can register to a given card number, but that primary user can then share the card with others.