The following comments were submitted by our clients when asked to provide feedback on their experience. Initially clients were asked this question: On a scale of 1-10, how likely are you to refer a friend or colleague to Oakworth Capital Bank?
In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Average rating: 9.8 out of 10 based on 3463 total ratings
What do you like about our products and services?
Responsive customer service. Transactions are easily accomplished. Monthly cost for banking activities that exceed a certain amount is off-putting.
What do you like about our products and services?
I like the personal contact and small bank feel of Oakworth.
What do you like about our products and services?
Thank you for your service to us!
What do you like about our products and services?
Service, size, personal
What do you like about our products and services?
Prompt, pleasant service. Easy to do business with
What do you like about our products and services?
Customer service and practical solutions
What do you like about our products and services?
Great customer service
What do you like about our products and services?
Oakworth provides many options for my banking and investing needs. They have a full staff to help with private banking options that will fit my personal goals for retirement.
What do you like about our products and services?
the people care....great personal service.
What do you like about our products and services?
Very personable service with attention to my individual needs and desires.
What do you like about our products and services?
Responsive & friendly Oakworth associates
What do you like about our products and services?
Oakworth is excellent in that there is a quick response to any question I ask. Mike Harris is always available to converse and handle things promptly. GREAT Banking!!!
What do you like about our products and services?
Great service!
What do you like about our products and services?
The products and services are excellent, but it is the people and the attentive, thoughtful and professional service they provide that creates a unique experience for its clients.
What could we do to improve?
You can improve your online bill paying functionality by connecting more seamlessly to the entities that need to be paid. We have had several problems with payments not getting to the proper places. We never had a single problem with that when we were with Capstar Bank.
What do you like about our products and services?
Friendly easy to walk in free ATM transaction
What do you like about our products and services?
Straightforward communication
What do you like about our products and services?
Competent, efficient and friendly.
What do you like about our products and services?
It's all about the client and all of their financial needs.
What do you like about our products and services?
personal relationships and ability to get live / local help not from a call center
What do you like about our products and services?
Professional personnel and high competence.
What do you like about our products and services?
Everything! Ease of use. Ability to see all accounts in one app. Ability to transfer from business account to personal account. Ability to mobile deposit larger deposits without them being held.
What do you like about our products and services?
So personal
What do you like about our products and services?
Easy to communicate with anyone when needed
What do you like about our products and services?
Always have quick and patient responses to my questions. The online app is easy and very helpful
How did we disappoint you and what can we do to make things right?
From a wealth management perspective, more proactive service would be helpful. The bank serves me well, but sometimes it feels that things take longer to transfer/deposit than other larger banks I have accounts in.
What do you like about our products and services?
Great customer service
What could we do to improve?
Improve the flexibility of online banking and presentation of monthly and/or quarterly reporting on customer portfolio performance.
What do you like about our products and services?
Personal banking services
What do you like about our products and services?
The parking and accessibility
What do you like about our products and services?
Service
What do you like about our products and services?
Your business model seems to be set up for small business. Your team spends the time to understand my small business.
What do you like about our products and services?
All of our needs are met. Great to work with.
What do you like about our products and services?
The Team is Fantastic!
What do you like about our products and services?
Amazing friendly and helpful telephone service with no wait. Free ATMs! Very useful smart phone app
What do you like about our products and services?
I cannot say enough good things about Oakworth. I think John Hensley is the epitome of Excellence. And great praises too to Michelle Steward. My appreciation. Sue Walker
What do you like about our products and services?
Personalized service, consistency of who I deal with, and longevity of employees (little turnover)
What do you like about our products and services?
Everyone is very personable
What do you like about our products and services?
The people! Lee Banks, David McGrath and Scott Heggeman are some of the most talented banking, trust and investment people in the Mobile area. Excellent customer service.
What do you like about our products and services?
Good customer service
What do you like about our products and services?
We love the personalized service! You make us feel like we are the only clients whether we are in the bank or email with a question. Thank you!
What do you like about our products and services?
personal attention you give your clients
What do you like about our products and services?
Personalized and high quality
What do you like about our products and services?
The one on one customer service has been outstanding! After the sudden death of my husband, last year, the entire staff went out of their way to help me. I can pick up the phone talk to someone when I need help or have a question.
What do you like about our products and services?
The people
What do you like about our products and services?
I find your office attendants are very kind, agreeable , patient and wise. I always feel comfortable working with all of your work force. I am very glad that they will help in any case that I need and life is good when I know they are sharing their time, giving me instructions and advice. Thank you for letting me tell you how much I admire our BANK! Mary Gene Boulware
What do you like about our products and services?
Personal service
What do you like about our products and services?
it is the PEOPLE, they are service oriented
What do you like about our products and services?
Personal service and high quality asset management
What do you like about our products and services?
Excellent personal service.
What do you like about our products and services?
Service and staff
What do you like about our products and services?
Feels very personal. Knowledgeable and relevant advice
What do you like about our products and services?
I love the personal efficient service!
What do you like about our products and services?
Love the people, and the product. Highly recommend
What do you like about our products and services?
All the people I've had dealings with at Oakworth are cheerfully helpful and always thoroughly professional. I especially appreciate that Janet Ball has proactively offered to help without being asked. I've been blessed to have Oakworth Capital Bank involved in my recent estate planning and look forward to a continued relationship.
What do you like about our products and services?
Great team!
What do you like about our products and services?
Personalized service
What do you like about our products and services?
Everything the people are very friendly and willing to help
What do you like about our products and services?
Engagement
What do you like about our products and services?
Attention to detail & customer service
What do you like about our products and services?
Very personal
What do you like about our products and services?
I love all of the people that work at Oakworth. They are always a pleasure to work and talk with, and they always handle any request I have immediately and with a “happy to serve” attitude. I also think their wealth management services are top notch. They make it very easy on the investor, and their performance is excellent. Easy and effective is the perfect combo for anyone looking to put their wealth management strategy in an advisor’s hands.
What do you like about our products and services?
Exceptional customer service.
What do you like about our products and services?
Service is impeccable and whomever answers the phone, gets you the answer
How did we disappoint you and what can we do to make things right?
I wish my business relations with my financial advisor weren’t so stressful.
What do you like about our products and services?
Very professional and helpful
What do you like about our products and services?
Personal service, people know your name
What do you like about our products and services?
Personal attention
What do you like about our products and services?
Personal touch.
What do you like about our products and services?
100% the people.
What do you like about our products and services?
Friendly, professional and personal service. Wonderful lobby staff. Trust: The confidence that my husband or I can call with emergency requests and they will be handled.
What do you like about our products and services?
Free umbrella and toasters.
What do you like about our products and services?
Personal relationships.
What do you like about our products and services?
Personal attention. Responsive to my concerns.
What do you like about our products and services?
Very professional
What do you like about our products and services?
EVERYTHING !!!!!! Especialy the Solutions Dept.
What do you like about our products and services?
personal service, investment account services
What do you like about our products and services?
You have the best team i've seen in 50 years
What do you like about our products and services?
We have found Oakworth Capital Bank to be a very friendly and helpful environment with all of our business and personal needs. All of our requests are handled quickly, communication is good, and we have yet to run into an issue that was not quickly resolved.
What do you like about our products and services?
The personal touch
What do you like about our products and services?
The personal service and availability of Oakworth reps.
What do you like about our products and services?
Personal attention and ability to speak with a knowledgeable, trained, direct employee (i.e., not a call center) about my account.
What do you like about our products and services?
Personal service
What do you like about our products and services?
The people!!!
What do you like about our products and services?
Efficient, Courteous, Consistent
What do you like about our products and services?
Everyone at Oakworth specializes in an extremely high level of customer service. During the past several years they have handled many different kinds of accounts and financial transactions for us. We have complete trust in them which we have never had with a bank before.
What do you like about our products and services?
High level of personal service
What do you like about our products and services?
I like the personal connection to everyone I work with there . They all are eager to help , friendly and professional.
What do you like about our products and services?
Oakworth was very straight forward through the refinance process. Most banks told us what they could offer us from the start. Patrick and his team took the time to ask us directly what we were looking for in a bank and what terms we were looking for in a refinancing package, which started us off on the right foot. The Oakworth team has listened and cared about our wants and needs, and have been attentive, responsive and flexible where they can be. Couldn't ask for a better start to the banking relationship.
What do you like about our products and services?
Ease of opening account
What do you like about our products and services?
Prompt attention
What do you like about our products and services?
I'm a CPA that has to interact with many banks. Oakworth provides the best banking services I've encountered in my 23 year career.
What do you like about our products and services?
Great customer service - absolutely the best. And the ease of using online banking is a time saver for me.
What do you like about our products and services?
Personalized service and customer representatives
What do you like about our products and services?
I trust their expertise
What do you like about our products and services?
Great customer service, very responsive.
What do you like about our products and services?
Everyone at Oakworth is GREAT!
What do you like about our products and services?
Personal and personable. I can call several people about different things and either connect immediately or get a quick call back.
What do you like about our products and services?
The staff are so helpful, personable but professional at the same time.
What do you like about our products and services?
The ability to speak with knowledgeable , experienced , and personable people.
What do you like about our products and services?
Everything has been so easy to use. People are fantastic.
What do you like about our products and services?
Oakworth has excellent customer service, friendly and well-educated/informed staff. It exudes a welcoming and joyful atmosphere which is very refreshing compared to other banks we have been customers of in the past, including regional and national-sized institutions, whose employees seem to be more robotic than engaging. We appreciate that every Oakworth employee we have encountered seems genuinely people centric and capable. We are thankful to be customers of this high-caliber institution.
What do you like about our products and services?
Customer service is spot on
What do you like about our products and services?
Kind and friendly people. Great to work with.!!
What do you like about our products and services?
Customer service is the best! and all your employees are marvelous! I have confidence that my accounts are managed well!
What do you like about our products and services?
Banking customer service
What do you like about our products and services?
Ease of getting in touch with a competent friendly team.
What do you like about our products and services?
Wow! Where do I start? From Linda and Rhoda at the front desk (always so helpful and smiling) to Michael Mimms and Jim Williams providing excellent service at all hours of the day!!!! to Janet Ball answering all our many questions, Oakworth has our family covered! I love the easy way you can sign documents to open new accounts as well without having to come into the office. Oakworth is a place “where everybody knows your name” and you honestly feel like they are your second family. ❤️
What do you like about our products and services?
The responsiveness of the entire Oakworth team!
What do you like about our products and services?
Such a personable place. I joined a credit union in 1991 and loved the personal hometown feel. That has disappeared at the CU but is back with the staff at Oakworth.
What do you like about our products and services?
Maximum personalization, and everything is done with the "Easy Button" in mind. Extremely helpful for our business relationship as well.
What do you like about our products and services?
Great customer service
What do you like about our products and services?
Great service from everyone at Oakworth
What do you like about our products and services?
The entire staff is fantastic at Oakworth. They are all quick to help facilitate all of my banking needs.
What do you like about our products and services?
Very competent and accomodating..
What do you like about our products and services?
1. Excellent Service 2. Outstanding Professional & Personable Team 3. Extremely Knowledgeable & Responsive of the Clients Needs
What do you like about our products and services?
Professional. Responsive
What do you like about our products and services?
Personal customer service. The employees at Oakworth take time to get to know their clients.
What do you like about our products and services?
Service, service, service. The personal care and attention we receive at Oakworth is the best we've ever had at any financial institution.
What do you like about our products and services?
Everyone I have ever had any conversation with have been extremely helpful. I have and will continue to recommend Oakworth to family, frienda and business associates.
What do you like about our products and services?
The Oakworth group in Mobile, Alabama have exceeded all expectations. The customer service is exemplary and I could not be more happy with Lee, Patrick, Chris and the rest of the team. I look forward to a long term business relationship with Oakworth.
What do you like about our products and services?
I’m just getting started with Oakworth yet will say that all interactions have been highly positive.
What do you like about our products and services?
Personal attention, and good communication. Very easy to work with.
What do you like about our products and services?
Great 👍
What do you like about our products and services?
keep up the good work.
What do you like about our products and services?
Personal attention with banking needs
What do you like about our products and services?
Matt, Mike, Noelle, Andrew and the team are great to work with. Justin Hardy.
What do you like about our products and services?
People, Service, Easy...
What do you like about our products and services?
Friendliness
What do you like about our products and services?
personal fast service
What do you like about our products and services?
The people, the return, and the ease of doing business with you.
What do you like about our products and services?
Your Birmingham staff , Michael Mimms and Noelle Geeslin are wonderful representatives and friends. I could not be more thankful to them since I have been a part of Oakworth. Their help and support during my recent home loan and purchase was outstanding and will never be forgotten. Please commend them for their attitudes , spirit and cooperation. I am so thankful for them and for Oakworth, and so is my entire family. Thank you !
What do you like about our products and services?
Personal attention
What do you like about our products and services?
Everything is straightforward and easy to use.
What do you like about our products and services?
The quality of your products and services and the professionalism and sound advice with which they're provided.
What do you like about our products and services?
All of our encounters with Oakworth have been outstanding
What do you like about our products and services?
Prompt attention and kind staff.
What do you like about our products and services?
xx
What do you like about our products and services?
people are friendly and extremely helpful
What do you like about our products and services?
Customer service is excellent!
What do you like about our products and services?
Relationship focused
What do you like about our products and services?
Very personal attention to all requests. Staff speaks to you with familiarity, knows your name and history and offers guidance based on what seems like a good fit for you individually. About as far away from being treated like a nameless, faceless customer as you can get. What a great group of sincere, engaged people...
What do you like about our products and services?
Their friendliness and excellent service
What do you like about our products and services?
Accessibility of bankers. Ease of doing business. Bankers are professional, knowledgeable and always happy to go the extra mile
What do you like about our products and services?
Easy
What do you like about our products and services?
Professionalism and friendliness
What do you like about our products and services?
All of the Oakworth staff are personable, friendly, and go beyond what is expected of them to make you feel like a valued customer. Everyone is knowledgeable and if they cannot assist you with a request, will either refer you to the person who can or will simply take care of working your request with the appropriate person. I have never had a disappointing experience at Oakworth.
What do you like about our products and services?
Robust online platform, no 1-800 numbers, easy to do business and the BEST people who care about their clients and each other.
What do you like about our products and services?
Personal relationships; fantastic Women’s events;
What do you like about our products and services?
Service, offerings, people, website, and leadership all make going with Oakworth a great decision for me both personally and professionally.
What do you like about our products and services?
personalized approach
What do you like about our products and services?
I appreciate the personal service I receive. Stacy, Rhoda and Linda are amazing in the lobby!
What do you like about our products and services?
Love Sam Clement! The best there is at OCB!
What do you like about our products and services?
Great people and efficient, friendly service.
What do you like about our products and services?
Great folks and professional. Great a communication and feedback.
What do you like about our products and services?
Wide array of products and service is without parallel.
What do you like about our products and services?
Personalized approach, incredible attention to detail, and wonderful customer service.
What do you like about our products and services?
Personal relationships. Exclusivity.
What do you like about our products and services?
Good online product. Use any ATM.
What do you like about our products and services?
Local trustee, And investment strategy. A phone call away
What do you like about our products and services?
Outstanding People, expertise & customer service
What do you like about our products and services?
I like that you provide such a wide range of services. Everyone I have worked with has been kind and willing to help—always with a smile!
What do you like about our products and services?
Friendly. Can make a phone call if needed and get things done.
What do you like about our products and services?
Outstanding, personal service!
What do you like about our products and services?
Fantastic services and customer service !!
What do you like about our products and services?
Customer service and responsiveness are extraordinary.
What do you like about our products and services?
The personal attention to the customer and their individual needs is unexcelled in my banking experience. Customer support, both personal and online is superior!
What do you like about our products and services?
Everyone is so helpful and friendly.
What do you like about our products and services?
Great Service..............Great People
What do you like about our products and services?
The personal touch and friendly professionalism of the staff.
What do you like about our products and services?
The best customer service provided at any financial services company.
What do you like about our products and services?
I like the personal relationship that you give. I also like that as long as I the bank updated with current tax returns and personal financial statements, I don't have to wait long for loan approvals.
What do you like about our products and services?
Customer service is the best!
What do you like about our products and services?
Simple, easy and helpful.
What do you like about our products and services?
Your people. Banking is personal. Having people with names and personal assistance makes Oakworth stand out.
What do you like about our products and services?
always responsive and thoughtful
What do you like about our products and services?
Available options
What do you like about our products and services?
There is nothing I do not like about Oakworth. I have an incredible relationship with my two bankers. I also love the GPS system and the team that runs that.
What could we do to improve?
I love my account rep (Patrick Harkins) and the support staff, but I'm hedging with an 8 instead of a 10 to see how things stabilize after turnover with a few other executives that I've also had a good relationship with.
What do you like about our products and services?
Helpful and very responsive
What do you like about our products and services?
great team
What do you like about our products and services?
The attention to detail and level of service far surpasses any other bank I've ever worked with, and as a CPA I've worked with tons of banks. From normal business banking, to personal banking, to financing transactions, you guys do a good job looking at the big picture.
What do you like about our products and services?
The personal service is excellent
What do you like about our products and services?
Responsive personal service from people I know and trust!
What do you like about our products and services?
The quality, individualized service provided by Oakworth is everything we could want from a banking and wealth management relationship. We won't ever consider going anywhere else.
What do you like about our products and services?
The personal attention as well as investment decisions
What do you like about our products and services?
Every individual I interact with appears to sincerely be invested in my/our questions and/or needs being dealt with in a responsive and friendly manner. Really appreciate to personal touch the local/regional investment bank approach.
What do you like about our products and services?
Love the personal attention as well as the expertise of all
What do you like about our products and services?
Great customer service!
What do you like about our products and services?
Great customer service. Prompt responses. Great banking team !!
What do you like about our products and services?
The personal relationships and high level of service.
What do you like about our products and services?
Very personalized - feel like I can speak to a human who knows me and my family. Easy to discuss questions. Very easy to use mobile app.
What do you like about our products and services?
Customer service.
What do you like about our products and services?
I like the personal, fast, and friendly service provided by everyone in the Brentwood branch.
What do you like about our products and services?
The people are always responsive and helpful.
What do you like about our products and services?
Great customer service
What do you like about our products and services?
I really like the women who so kindly greet me every time I enter the building. They handle business with a smile.
What do you like about our products and services?
Personalized service. Jeremy Roberts is awesome
What do you like about our products and services?
Great customer service
What do you like about our products and services?
I like the personal service by knowledgeable professionals that make banking easy. The digital platform is also very convenient. Finally, I like having all of my banking needs under one roof.
What do you like about our products and services?
Customer oriented
What do you like about our products and services?
I like everything and everybody I work with.
What do you like about our products and services?
They have been wonderful setting up my accounts. Have gone over and beyond
What do you like about our products and services?
Exceptionally easy to deal with. We look forward to working with you all moving forward.
What do you like about our products and services?
Outstanding service. Personal contact with my banker.
What do you like about our products and services?
My advisors are well versed in my family’s needs and therefore we have confidence in our financial planning
What do you like about our products and services?
Personalized service and relationships. Responsiveness to needs
What do you like about our products and services?
Great service when we need it from Michael Mims.
What do you like about our products and services?
Oakworth team knows me and knows my needs both personally and professionally.
What do you like about our products and services?
Personal service
What do you like about our products and services?
Send withdrawal email notifications in a more timely manner. Ideally in real time. If a withdrawal is unauthorized, most would prefer to know about it immediately rather than hours later.
What do you like about our products and services?
Great service. They treat everyone like they are the first customer!
What do you like about our products and services?
Great people and service
What do you like about our products and services?
Easy to work with and responsive!
What do you like about our products and services?
The Oakworth team members are very proactive on making suggestions for how to save money, lower taxes and maximize our earnings.
What do you like about our products and services?
Personal
What do you like about our products and services?
Excellent services from very nice people !
What do you like about our products and services?
Oakworth is the most responsive bank I have encountered, and they make it easier to do business when most everything else makes it more difficult.
What could we do to improve?
regularly check in with your clients.
What do you like about our products and services?
great service
What do you like about our products and services?
The personal attention and professionalism of everyone at Oakworth.
How did we disappoint you and what can we do to make things right?
too many little things have to be redone
What do you like about our products and services?
excellent customer service
What do you like about our products and services?
Excellent service. Very cheerful help and efficient problem solving.
What do you like about our products and services?
The talent, dedication and team spirit, of everyone who will read this!
What do you like about our products and services?
The staff and the team are responsive and fantastic. I appreciate them.
What do you like about our products and services?
Personal relationships with Oakworth team and responsiveness.
What do you like about our products and services?
Great people
What do you like about our products and services?
The exceptional personal service provided by Kaela Fowler and other team members
What do you like about our products and services?
Oakworth group in Mobile does an outstanding Job. Lee Banks, David McGrath and DeEdra are 1st class professionals. Moving my investment and banking to Oakworth has been the best decision in our financial life..
What do you like about our products and services?
Personalized banking services
What do you like about our products and services?
checking, wealth management; customer service; one-on-one customer relationships
What do you like about our products and services?
The customer service is absolute perfection, especially the wire transfer team.
What do you like about our products and services?
Personal service from a great staff and the ability to speak to a person without going through a telephone maze.
What do you like about our products and services?
The Oakworth team really excels in being accessible to us to handle a variety of our banking needs. Their customer service far exceeds any other bank we have used in the past. Their combination of accessibility, reliability and competence in all areas of banking cannot be found anywhere else.
What do you like about our products and services?
Excellent relationship, both in service and personell.
What do you like about our products and services?
Personal. Friendly. Eager to help. Respectful. A real person answers the phone. Outstanding customer service.
What do you like about our products and services?
Employees provide great service! Always able to handle my requests and in a timely manner.
What do you like about our products and services?
The best people!
What do you like about our products and services?
Everything!
What do you like about our products and services?
The people
What do you like about our products and services?
The people!
What do you like about our products and services?
The people!
What could we do to improve?
Downtown branch
What do you like about our products and services?
Great process, professional employees, great customer service.
What do you like about our products and services?
Service is amazing. Everyone is so responsive and able to address the issue without having to pass me off to someone else. Great rates on cash. Construction loan process has been fantastic. Will recommend the bank to others!
What do you like about our products and services?
Great customer service!
What do you like about our products and services?
Very easy to navigate the website and friendly customer service. Responsive to my needs.
What do you like about our products and services?
The entire team is personal!
What do you like about our products and services?
Competent and thorough.
What do you like about our products and services?
Excellent customer service, above and beyond!
What do you like about our products and services?
Associates and relationship they build
What do you like about our products and services?
Ted Holt is the sexiest man in financial services
What do you like about our products and services?
I like the customer service.
What do you like about our products and services?
Oakworth sets themselves apart in customer service. Every person I interact with is courteous and extremely helpful.
What do you like about our products and services?
Your service is top-notch. Everyone there is knowledgeable, friendly and very willing to help if I have a request or need help. Plus, everyone that I have met seems happy to work there. That is both uncommon and very refreshing.
What do you like about our products and services?
Everything!
What do you like about our products and services?
Hands on relationship banking
What do you like about our products and services?
Great, responsive service from wonderful people.
What do you like about our products and services?
I love love LOVE my client advisor Michael Mimms and also Wealth Advisor, Luke. They both do a great job and are always so gracious answering questions. Also, the ladies in the lobbies are always friendly and helpful. All of these employees are the reason Oakworth shines. They are the feather in the Oakworth Cap!
What do you like about our products and services?
Ease of doing business
What do you like about our products and services?
The personal attention
What do you like about our products and services?
The associates at Oakworth are knowledgeable and treat clients with outstanding service.
What do you like about our products and services?
Your people.
What do you like about our products and services?
Outstanding service. Very responsive and helpful. I love working with Oakworth.
What do you like about our products and services?
Customer service tops the list, but I’m looking forward to using bill paying options once they are set up. Currently, we only have the ability to pay via debit card.
What do you like about our products and services?
It was fast and easy to open my checking account, and someone called to make sure I could log in to online banking.
What do you like about our products and services?
The personal service and as long as I keep you updated on tax returns and company financial statements any loan I need is processed quickly.
What do you like about our products and services?
The service is unmatched!! Everyone should bank at Oakworth!
What do you like about our products and services?
Great customer service
What do you like about our products and services?
The people are amazing!
What do you like about our products and services?
The team of people I've interacted with on the personal and commercial banking side of the business make the necessary evil of banking a pleasure.
What do you like about our products and services?
The people at Oakworth Capital.
What do you like about our products and services?
The personal touch, from professional people.
What do you like about our products and services?
Great products and services. Great people.
What do you like about our products and services?
Professional and personable people
What do you like about our products and services?
The people are the difference!
What do you like about our products and services?
Great people and great service.
What do you like about our products and services?
I have followed Cindy Paul from bank to bank since 1995 when I moved to Mobile, and she was at Regions Bank. She provides excellent customer service and provides very personalized, hands on attention to any need that I have. Jeremy, Lee, Wade, Patrick and the whole team in Mobile provide unparalleled service to me and my mutual clients. They are at the top of my list to refer my clients to when asked for banking needs. I recommend that they all be considered in highest regard when they are evaluated for performance.
What do you like about our products and services?
Honesty and integrity. I know I can trust everyone I work with at Oakworth!
What do you like about our products and services?
Exceptional, personalized customer service!
What could we do to improve?
More competitive interest rates (savings, MM, CD) However, the experiences in the bank on Shades Crest Pkwy, with associates, and executives are unsurpassed. A fine bank, attentive to clients, knowledgable.
What do you like about our products and services?
Great Bank, Outstanding Service
What do you like about our products and services?
Personalize service. Not a typical bank.
What do you like about our products and services?
Scott Heggeman and Wade Gordon are excellent. I recently started working with Mac Frasier and like him extremely well also. It is way more than a bank.
What do you like about our products and services?
Simple and easy to use
What do you like about our products and services?
The responsiveness and how easy the staff is to talk with. They are always educating me.
What do you like about our products and services?
The personal service and genuine concern for my banking and financial needs.
What do you like about our products and services?
Texting access to executives to associates that make decisions and get it done!
What do you like about our products and services?
the personal service we get from oakworth is special. we truly feel like yall are a partner with our family.
What do you like about our products and services?
The staff is very easy to work with no matter which product or service I use.
What do you like about our products and services?
Ease of use
What do you like about our products and services?
Jim Williams, Kim Pratt, and the terrific ladies in the lobby
What do you like about our products and services?
Customer service is outstanding!
What do you like about our products and services?
Personalized service
What do you like about our products and services?
We have been very happy with everyone.
What do you like about our products and services?
I love that I can quickly contact someone I know personally with any issues I might have. I’ve always had prompt response and prompt results!!
What do you like about our products and services?
The products and services are very nice, but the relationships our teams show us make everything. I’ve never banked with an institution like this before. I greatly value the guidance and help of all involved with assisting us with our finances.
What do you like about our products and services?
excellent... Kim Pratt and Bill Pitts are outstanding!
What do you like about our products and services?
Such a creative bank in finding a way to say "yes" -- phenomenal customer service. Really good online banking platform. Love Oakworth top to bottom!
What do you like about our products and services?
Oakworth Bank seems to strike a great balance between providing a personal touch in banking while also embracing technology. It's important to me to have a bank that can offer both aspects to meet my financial needs effectively.
What do you like about our products and services?
Excellany service and secure banking practices
What do you like about our products and services?
Personal touch and very responsive to our requests.
What do you like about our products and services?
Personalized customer services as well as great phone banking app.
What do you like about our products and services?
Dianne is very responsive and has provided a first class banking experience.