- How do I add my Oakworth debit card to my Apple/Google wallet?
Add your debit card to your Mobile Wallet with Apple Pay or Android Pay to make purchases with a simple touch.
- Where can I find my statements/tax documents online?
In Online Banking, you will navigate to the E-Documents tab where you can download multiple statements or documents at once. For multiple accounts, loans or notices you can now easily search by account name, document type or date to quickly locate what you need.
- My debit card is expiring, when will I receive a new one?
Your Oakworth debit card is set to expire at the end of this month. Your current debit card will continue working through the end of the month. You will automatically receive a new card via mail, in a plain white envelope. If your mailing address has recently changed or you have not received a new debit card by the last week of the month, please email Solutions Group or call us at 205-263-4700.
- How do I place my debit card on travel through online banking?
Card Suite Lite is a mobile app that allows you to control how, when, and where your debit and/or credit cards are used. It is a simple and secure way to manage and monitor your payment transaction activity. Card Suite Lite can help keep your payment cards safe and provide instant alerts whenever your card is used.
- How do I use my debit card rewards?
Scorecard Rewards is an easy-to-use reward program. Register your debit card to start earning points by using the card as credit during the transaction. Reward points can be redeemed for thousands of items and services. Learn more and register your card at https://www.scorecardrewards.com.
- How do I create alerts about my transactions in online banking?
For an Account Activity, Messaging, or Security alert, you activate it by selecting one or more delivery modes that identify where the alert notifications should be sent. Do this using the edit options accessible from the Notify Me Alerts page sub-tabs. For My Spending alerts, you activate them once you have set spending limits by switching on the Alert me when I’m close option under Total Spending or Category Watch
- How can I get my password to reset quickly for my commercial profile?
For our commercial clients, the Focus client can reset your password for you online banking by navigating to the sub-user’s administration page, actions and reset the client.
- How do I allow cookies on my web browser? (Safari, Chrome & Edge)
- To enable cookies on Safari on a Mac, go to Safari > Preferences > Privacy and uncheck the box next to “Block all cookies”. On an iPhone or iPad, go to the Settings app > Safari, then disable the “Block All Cookies” slider or toggle off “Prevent Cross-Site Tracking.”
- To enable cookies in Chrome, open Chrome, click the three-dots menu in the top-right corner, select Settings > Privacy and security > Cookies and other site data. Then, choose the option to “Allow all cookies.”
- To enable cookies on Microsoft Edge, click the three horizontal dots (More options) in the top-right corner, select Settings, then navigate to Cookies and site permissions and toggle on Allow sites to save and read cookie data (recommended).