1. How do I add my Oakworth debit card to my Apple/Google/Samsung wallet?
Add your debit card to your Mobile Wallet with Apple Pay or Android Pay to make purchases with a simple touch.
- Download the mobile wallet app on your smartphone (it may already be installed on your device).
- Add your card information to the mobile wallet.
- When you’re ready to pay, simply open the app, touch the phone to the compatible reader next to a register.
If you have any issues or questions, please contact our Solutions Group at or call us at 205-263-4700.
2. Where can I find my statements/tax documents online?
In Online Banking, you will navigate to the E-Documents tab where you can download multiple statements or documents at once. For multiple accounts, loans or notices you can now easily search by account name, document type or date to quickly locate what you need.
3. My debit card is expiring, when will I receive a new one?
- Your current Oakworth debit card will continue to work through the end of the month. You will automatically receive a new card by mail in a plain white envelope.
If your mailing address has recently changed or you have not received a new debit card by the last week of the month, please email Solutions Group or call us at 205-263-4700.
4. How do I place my debit card on travel through mobile banking?
- Card Suite Lite is a mobile app that allows you to control how, when, and where your debit card is used. It offers a simple and secure way to manage and monitor your card activity.
- After downloading the app, you can add your card details and use the available controls to manage your card, temporarily freeze it, or set a travel location and / or travel dates for one or more cards.
5. How do I use my debit card rewards?
Scorecard Rewards is an easy-to-use reward program. Register your debit card to start earning points by using the card as credit during the transaction. Reward points can be redeemed for thousands of items and services. Learn more and register your card at https://www.scorecardrewards.com.
6. How do I create alerts about my transactions in online banking?
- To activate an Account Activity, Messaging, or Security alert, select one or more delivery methods to determine where notifications will be sent.
- Login to online banking, click the Alerts icon (bell symbol) in the top right corner and choose Settings. On each tab, find the alert you want to enable and select I Want To, then choose Edit under the Actions column.
- Next, select how you would like to receive the alert—by text or email—choose the applicable account, and submit.
- Once completed, you will begin receiving the selected alerts and may disable them at any time.
7. How can I reset my password?
- Use the “Forgot Password” link on the login page.
- You may also contact the Solutions Group at 205-263-4700 for assistance.
For our commercial clients, there are several ways to reset your online banking profile:
- Use the “Forgot Password” link on the login page.
- The Focus client can reset your password within online banking by navigating to the Sub-User Administration page, selecting “Actions,” and choosing “Reset.”
- You may also contact the Solutions Group at 205-263-4700 for assistance.
8. How do I allow cookies on my web browser? (Safari, Chrome & Edge)
- To enable cookies on Safari on a Mac, go to Safari > Preferences > Privacy and uncheck the box next to “Block all cookies”. On an iPhone or iPad, go to the Settings app > Safari, then disable the “Block All Cookies” slider or toggle off “Prevent Cross-Site Tracking.”
- To enable cookies in Chrome, open Chrome, click the three-dots menu in the top-right corner, select Settings > Privacy and security > Cookies and other site data. Then, choose the option to “Allow all cookies.”
- To enable cookies on Microsoft Edge, click the three horizontal dots (More options) in the top-right corner, select Settings, then navigate to Cookies and site permissions and toggle on Allow sites to save and read cookie data (recommended).